Denza McCarthy
Phoenix,AZ
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at JW Marriott Desert Ridge & Spa. Proven ability to multitask effectively in fast-paced environments while maintaining a positive attitude. Recognized for reliability and teamwork, consistently enhancing guest experiences through attentive service and efficient order delivery.
Overview
12
12
years of professional experience
Work History
In Room Dining Server/Operator
JW Marriott Desert Ridge & Spa
12.2013 - Current
- Delivered exceptional in-room dining experiences through attentive service and menu knowledge.
- Coordinated timely meal deliveries while ensuring accurate order fulfillment and presentation standards.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Banquet Server
JW Marriott Desert Ridge & Spa
12.2013 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Food Runner
JW Marriott Desert Ridge & Spa
12.2013 - Current
- Delivered food orders promptly to ensure guest satisfaction and enhance dining experience.
- Collaborated with kitchen staff to streamline order delivery process and reduce wait times.
Bev Cart Attendant on Golf Course
JW Desert Ridge & Spa
11.2020 - 09.2021
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Delivered exceptional customer service while managing beverage orders on the course.
- Maintained cleanliness and organization of cart to ensure efficient service delivery.
Education
High School Diploma -
Mona High School
Kingston JamaicaSkills
- Positive attitude
- Teamwork and collaboration
- Heavy lifting
- Flexible schedule
- Strong work ethic
- Effective multitasking
- Reliability and punctuality
- Customer service
- Self-directed and motivated
Timeline
Bev Cart Attendant on Golf Course
JW Desert Ridge & Spa
11.2020 - 09.2021
In Room Dining Server/Operator
JW Marriott Desert Ridge & Spa
12.2013 - Current
Banquet Server
JW Marriott Desert Ridge & Spa
12.2013 - Current
Food Runner
JW Marriott Desert Ridge & Spa
12.2013 - Current
High School Diploma -
Mona High School