Denzel Carter

Lead Pharmacy Technician

CVS Pharmacy

Orangeburg, SC

04.2014 - Current

Assisted in the training of new pharmacy technicians and provided feedback on their performance.
Maintained accurate patient records and updated prescription information as needed.
Ensured that all medications were stored properly, following safety protocols.
Ordered supplies and restocked shelves when necessary.
Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
Handled customer complaints regarding medications or services provided by the pharmacy department.
Resolved problems relating to billing issues or incorrect medications dispensed.
Monitored staff productivity levels and provided guidance when needed.
Managed day-to-day operations of the pharmacy department including staffing schedules.
Advised physicians on proper dosages and forms of medicines based on individual needs.
Interpreted physician's instructions accurately when preparing prescriptions.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Maintained clean and organized pharmacy shelving and work areas.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Developed and maintained positive relationships with patients and healthcare providers.
Oversaw the ordering, receiving, and storage of pharmacy inventory.
Coordinated workflow to ensure timely and accurate medication dispensing.