Denzel Council

• Champions the utilization of comparison analysis of daily data trends and precise project plans shared with stakeholders to ensure simultaneous alignment across all shifts and departments.

• Engaging, inclusive leader that maintains ownership of my team’s ability to maximize its growth and development by constantly identifying areas of knowledge gaps and developing active training plans.

• Create a positive work environment through real-time observation and providing specific, constructive, and actionable feedback over all operational activities.

• Provide innovative new approaches to current processes and methodologies, driving an increase in productivity and efficiency while implementing future process flow optimization.

• Develop KPIs that support data-driven decision making that allow me to facilitate continuous improvement efforts and provide a quantifiable method to create accountability by clearly defining expectations and responsibilities.

• Conducted regular staff training sessions, enhancing team productivity and product knowledge.

• Managed budgets, financial forecasts, and inventory control, achieving cost savings of 30% annually.

• Developed and maintained strong relationships with clients, resulting in a customer satisfaction rate of 99.7%.

• Conduct daily supplier visits, tracking and tracing critical/hot parts and all parts due in a 30, 60, and 90day horizon
• Create critical/daily status reports and distribute analysis reports to Bell daily
• Monitor production operations and identify manufacturing process improvement opportunities
• Actively engage with supplier on a consistent basis to understand the dynamics of their manufacturing process, including, OSP, Order entry, Leadtime, QC, and Shipping
• Conduct daily walks through the shop floor to obtain and verify status on critical/hot parts
• Identify bottle necks and assist in providing resolutions through root cause analysis
• Provide weekly detailed open order reports to Bell buyers.

• Accurately review various Purchase Orders including Government and Commercial contracts in compliance with customer order specification and ensure flow-down to internal departments
• Generate instructions to Planning and Purchasing to ensure we meet our customer's needs, and we can have manufactured goods on their docks within the allotted lead-time
• Promptly resolve customer issues with shipment, pricing, invoicing and other sales related questions in order to build and maintain long-term customer loyalty and retention
• Liaison between buyers and sales to process and award customer's RFQ's as well as being an intricate part to BID packages
• Lead point of contact for DMC's largest account Wesco Aircraft along with managing ten additional accounts, including Pattonair and General Dynamics
• Effectively launched the 5S methodology to the Sales & Marketing Department to organize a productive workspace for efficiency and effectiveness
• Coordinate with cross-functional departments to avoid potentially escalated issues as well as physically locating past due, critical, and line down orders that are still on the shop floor.

• Create and issue work orders for door dispatch, long haulage road and land bridge
• Monitor vessel schedule and documentation status to adequately provide customers with proactive notifications, including sailing schedules, equipment availability, and container status
• Effectively administer the 'root cause' analysis to identify the origin of the customer's problem and prioritize a resolution that will prevent a recurring issue
• Examine all shipping documentation requirements; Verifying that Hazmat Cargo is in compliance with Federal regulations, avoiding preventable cost at the rail
• Established successful relations with internal departments to expedite and ensure inbound cargo is routed properly for accurate transport of cargo throughout the country
• Update Per Diem, Store Door Detention and Customs invoices as well as including key notes in LARA
• Coordinate with IBVCC to confirm all of USL's requirements are met prior to cargo release.