Denzel Ezeigbo

Dynamic IT professional with a proven track record at Fort Valley State University, specializing in ServiceNow and Active Directory. Achievements include effectively managing IT support and streamlining operations, underscoring strong communication skills and meticulous attention to detail. Expertise in machine learning and cybersecurity tools drives enhanced organizational efficiency. Committed to continuous improvement in IT processes.

• Government Security Clearance
• Dean’s List
• Mr. Cybersecurity Club
• Mr. African Student Association
• Fort Valley State CFA Ambassador
• Fort Valley State CFA Scholar
• The National Society of Leadership and Success Scholar
• Fort Valley State Computer Science Club
• Chase Bank Scholar
• SFEPD (Society for Financial Education & Professional Development) Ambassador

ExperED – AI-Driven Gamified Financial Literacy App & Board Game, Co-developed ExperED, an AI-powered financial literacy app and offline board game, designed to teach budgeting, credit building, and investing., Integrated Experian tools (Boost, Go, SmartMoney) into the app for real-world financial simulations., Engineered interactive, gamified modules where users manage virtual finances through job-based earnings, expense management, and investment decision-making., Designed an offline board game variant to ensure accessibility for underserved communities., Pitched the project to Experian representatives, showcasing its impact on financial literacy for Gen Alpha and young adults. Apple iPad Deployment (Fort Valley State University), Configured and deployed 1,250 - 1,900 iPads to students and faculty, ensuring seamless onboarding., Assisted in setting up device management profiles using Apple School Manager and MDM (Mobile Device Management) solutions., Ensured compliance with security policies, including passcode enforcement, remote wipe capabilities, and software updates., Provided technical support to users post-deployment, troubleshooting connectivity, app installations, and authentication issues. Yealink Microsoft Teams Phone Deployment (Fort Valley State University), Deployed and configured 1000 Microsoft Teams-enabled Yealink VoIP phones for faculty offices., Integrated devices with Microsoft Teams Phone System, ensuring proper provisioning and SIP (Session Initiation Protocol) configurations., Managed firmware updates and conducted QoS (Quality of Service) optimizations for improved call performance., Provided end-user training and support to faculty, covering features like call forwarding, voicemail, and Teams integration.

IT Helpdesk, Fort Valley State University, 06/24 - Present

• Recorded and managed support requests in a ticketing system (ServiceNow).
• Prioritized and escalated issues as necessary to ensure timely resolution.
• Tracked and documented problem resolutions for future references.
• Installed and configured hardware and software components.
• Maintained an inventory of IT equipment and software licenses.
• Managed hardware and software surplus and disposal.

Store Manager/Shift Lead, AutoZone, 12/22 - 01/24, 

• Recruited, supervised, scheduled, trained, and developed store personnel.
• Assumed responsibility for the store operation and commercial department in the Commercial Sales Manager absence.,
• Delegated and ensures store merchandising tasks are completed in a timely manner.,
• Operated cash registers and follows established cash handling duties, including but not limited to deposits, petty cash, and lane accountability.

• Wireshark
• Burp Suite
• Kali Linux
• Python
• Java
• MySQL
• Knowledge of C#
• OpenSSL
• OpenVPN
• Microsoft Azure
• Hashcat
• Deep Machine Learning
• Active Directory
• Incident Response
• Knowledge of Operating Systems
• Communication
• Accountability
• Attention to detail