Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denzel Goines

Detroit,United States

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths.


Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Operations Specialist

StockX
09.2023 - Current

Support assest Transfers, and equity request and audit inquiries.

Oversaw implementation of procedures, goals and objectives within operations.


Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.

Xfinity Sales Associate

Xfinity Comcast
11.2022 - 09.2023

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.


Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Streamlined call center processes for improved efficiency and reduced wait times.


Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Sales Associate

Snipes
08.2019 - 01.2021

Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.


Collaborated with team members to meet and exceed monthly sales targets consistently.


Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.


Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Education

High School Diploma -

Ferris State University
Big Rapids, MI
06.2020

Skills

  • Operational Efficiency
  • Reliability
  • Excellent Communication
  • Decision-Making
  • Goal Setting
  • Data Entry
  • Call Management
  • Call center experience
  • Customer Service
  • Order Processing
  • Sales expertise
  • Customer Assistance

Timeline

Operations Specialist

StockX
09.2023 - Current

Xfinity Sales Associate

Xfinity Comcast
11.2022 - 09.2023

Sales Associate

Snipes
08.2019 - 01.2021

High School Diploma -

Ferris State University
Denzel Goines