Moira Ledesma
Chicago,,IL
Overview
6
6
years of professional experience
Work History
Executive Assistant
Francis Construction Group, LLC
Chicago, IL
01.2024 - Current
- Provide high-level executive support to the President of an MBE/DBE certified union construction company, generating $2.5 million in revenue. This includes scheduling meetings and managing all operational expenses to ensure efficient business operation.
- Collaborate with project managers and project accountants to gather and verify employee work hours and wage data, along with processing Certified Payroll reports to ensure compliance with federal and state regulations.
- Support human resources functions, including onboarding new hires, maintaining employee records, and assisting with payroll and benefits administration.
- Assist in managing accounts payable processes using QuickBooks, ensuring timely and accurate processing of invoices and vendor payments; generate detailed aging reports for the President’s review to track outstanding bills.
- Assist with accounts receivable duties, including invoicing, tracking payments, and following up on outstanding balances to optimize cash flow.
- Monitor LinkedIn analytics to assess engagement rates, follower growth, and post-performance, using insights to inform and improve future content strategy.
- Provide administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Senior Account Manager
Zumper Inc.
Chicago, IL
01.2021 - 12.2023
- Solely managed the 'Direct Listings' product line as the exclusive Account Manager for 2.5 years, a vertical for Real Estate Agents, Landlords, and Property Owners, which generating $1MM in revenue within it's first year of implementation for a Proptech startup.
- By 2023, oversaw a portfolio of over 900 national client accounts (82% of the company's overall book of business), effectively managing relationships to ensure client satisfaction and identify areas for strategic collaboration and improvement.
- Developed and implemented custom reporting solutions through SQL to meet diverse client analytics requirements, enhancing data visualization and providing actionable insights for informed decision-making.
- Responsible for developing and implementing Standard Operating Procedures (SOPs) encompassing client reporting aligned with listing plans, billing processes, and comprehensive SOPs for internal software. Effectively communicated and instructed a team of outsourcers, ensuring seamless workflow and optimal operational efficiency.
- Managed product cancellations through Stripe, proficiently handling refund processes and crediting clients as necessary. Collaborated with the Accounting Team to ensure accurate and timely invoicing in alignment with cancellation procedures.
Associate Account Manager
Spaces Real Estate (acquired by Zumper)
Chicago, IL
08.2020 - 01.2021
- Advised landlords and owners on current unit pricing, offering strategic insights and recommendations on renovations or concessions to optimize property value and market appeal.
- Played a pivotal role in new lease-ups by being on-site, collaborating cross-functionally with the Marketing Team to develop materials and promotions for new developments, ensuring successful launches.
- Conducted comprehensive analysis of client performance on the Zumper platform for all active Space's clients. Evaluated return on investment (ROI) and identified opportunities for improvements in marketing strategies, contributing to enhanced client satisfaction and successful outcomes.
Account Manager
Allied Benefit Systems Inc.
Chicago, IL
09.2019 - 03.2020
- Acted as the liaison between the client/broker and Allied Executives and various Allied Departments involved with the benefit plan.
- Implemented and managed new client implementations, lead implementation meetings to team of managers, provide follow up on open or missing items to complete the installation.
- Communicated plan changes internally with regard to plan design changes, contract specifications, accounting/billing, and any vendor partner changes.
- Produced and analyzed Ad Hoc reporting when requested from the client/broker/Account Executive.
- Prepared and hosted Employee Presentations, Administrative Procedures Training, Website Training, Benefit Management Reporting and analysis.
Junior Account Executive
Yelp Inc.
Chicago, IL
11.2018 - 09.2019
- Successfully managed a portfolio of over 90 accounts concurrently, achieving an impressive revenue contribution of over $125k within an 11-month period.
- Orchestrated the complete sales cycle, seamlessly navigating from 'open' calls to persuasive sales pitches, closure calls, and proficiently onboarding clients.
- Spearheaded customer retention initiatives through adept utilization of CRM tools, Salesforce, ensuring robust and enduring client relationships.
- Surpassed elevated sales quotas, consistently exceeding target numbers, and played a pivotal role in driving team sales development processes.
Education
General Education
Governors State University
University Park, ILAssociates of Science in Nursing -
Prairie State College
Chicago Heights, IL12.2017
Skills
- Interpersonal and Writing Communication
- Client Engagement
- Analytics and Reporting
- Promotional Campaigns
- Database Administration
- Content Generation and Media Management
- KPI Monitoring
- Business Growth and Retention
- Pipeline Management
Timeline
Executive Assistant
Francis Construction Group, LLC
01.2024 - Current
Senior Account Manager
Zumper Inc.
01.2021 - 12.2023
Associate Account Manager
Spaces Real Estate (acquired by Zumper)
08.2020 - 01.2021
Account Manager
Allied Benefit Systems Inc.
09.2019 - 03.2020
Junior Account Executive
Yelp Inc.
11.2018 - 09.2019
General Education
Governors State University
Associates of Science in Nursing -
Prairie State College
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