Denzel Jones
Sales Associate
Salt Lake City,UT
Summary
Dynamic sales and customer service professional with a strong record at Byte, utilizing bilingual capabilities and Salesforce expertise to consistently exceed sales targets and enhance customer experiences. Proven ability in collaborative teamwork and strategic sales approaches, resulting in high closing rates and strengthened customer relationships. Demonstrates a deep understanding of customer needs, driving effective communication that fosters loyalty and satisfaction. Known for problem-solving skills that create positive shopping experiences and contribute to increased customer retention.
Overview
9
9
years of professional experience
Work History
Sales Associate
Byte
Lehi, UT
04.2024 - Current
- Facilitated sales of orthodontic aligners.
- Analyzed and discussed the customer treatment plan.
- Managed interactions with longstanding customers.
- Maintained organized workflow.
- Enhanced sales by promoting items suited to specific customer requirements.
- Executed secure and efficient processing of card payments.
Impression Specialist
Byte
Lehi, UT
09.2023 - 04.2024
- Guide customers through the impression process to ensure accuracy and completeness.
- Schedule USPS pick-ups for impression kits, optimizing logistics for efficient shipping.
- Assist customers in completing their patient profiles, ensuring all necessary information is provided.
- Communicate with customers throughout the impression process, offering guidance and support.
- Respond to customer questions, concerns, or issues related to the impression process.
- Implement follow-up strategies with aged customers to encourage completion of the impression process.
- Attended weekly team meetings to review performance goals and objectives.
Customer Service Representative
Byte
Lehi, UT
07.2022 - 09.2023
- Assist customers in initiating their smile transformation journey, providing information on treatment processes and expectations.
- Effectively troubleshoot issues that customers encounter during their treatment, ensuring a smooth and positive experience.
- Proactively request and update customer information as needed to enhance the accuracy of treatment plans.
- Field customer complaints and queries, fast-tracking for efficient problem resolution.
- Remain calm and professional in stressful circumstances, effectively diffusing tense situations with empathy and understanding.
- Maintain detailed records of customer interactions, transactions, and comments for future reference.
Customer Service Representative
The Results Companies, LLC
Provo, UT
05.2020 - 04.2022
- Played a key role in BMW & Rolls Royce Assist by providing SOS services, including greeting calls and navigation assistance.
- Coordinated emergency response efforts by initiating contact with first responders for car accidents or stolen vehicles.
- Delivered exceptional customer support by fielding inquiries and demonstrating expert knowledge of BMW Assist services.
Sales Associate
ClearLink
Orem, UT
02.2018 - 04.2020
- Demonstrated expertise in selling AT&T internet, phone service, cable TV, and home security solutions.
- Successfully upsold and cross-sold additional AT&T services, maximizing revenue per customer.
- Educated customers on the features and functionalities of AT&T services, enhancing overall customer satisfaction.
Retail Sales Associate
Finish Line
Murray , UT
02.2016 - 06.2018
- Provide excellent customer service by assisting shoppers in finding the right footwear and accessories.
- Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
- Build rapport with customers to encourage repeat business.
Education
High School Diploma -
Provo High School
Provo, UT06-2014
Skills
- Demonstrated proficiency in using Five9 and Salesforce, streamlining sales processes, and enhancing overall efficiency
- Leveraged bilingual skills to effectively communicate and engage with a Spanish customer base
- Excelled in collaborative team environments, contributing to a positive, cohesive work atmosphere
- Mastered objection-handling techniques, overcoming challenges, and turning objections into opportunities
- Demonstrated a high closing rate, consistently finalizing sales deals, and exceeding sales targets
- Applied strategic thinking to sales processes, identifying opportunities, and optimizing approaches for maximum impact
- Detailed Data Management
- Sales Performance Focused
- Proficient Task Organization
- In-Depth Product Knowledge
- Revenue Forecasting
- Payment Transactions
- Motivated Independent Worker
Accomplishments
Top 5 in Conversions, Consecutive Gold Bracket Achiever, Stellar 4.5+ Star Reviews on Stella, and High QA Ratings.
Timeline
Sales Associate
Byte
04.2024 - Current
Impression Specialist
Byte
09.2023 - 04.2024
Customer Service Representative
Byte
07.2022 - 09.2023
Customer Service Representative
The Results Companies, LLC
05.2020 - 04.2022
Sales Associate
ClearLink
02.2018 - 04.2020
Retail Sales Associate
Finish Line
02.2016 - 06.2018
High School Diploma -
Provo High School
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