Denzel Langley
East Orange
Summary
Highly motivated and is persistent on making sure that all tasks are taking care of. Wants to exhibit how much initiative can be showed and is determined to satisfy the needs of the company or organization. Obtains the ability to work in a fast-paced environment and wants to be a part of the success in an environment of growth and excellence. A team-oriented and a compassionate individual who is recognized for ability to establish and maintain a solid relationship with co-workers with numerous analytical skills. Proficient in MS Office with the certificate of Business Technology.
Overview
10
10
years of professional experience
Work History
Demand Operations Representative
Kearny Bank
08.2017 - Current
- Maintains a thorough knowledge of all Bank products and services in order to perform servicing duties.
- Assist internal departments/branches with specific inquiries or service problems.
- Provide courteous and professional support for internal and external customer questions and problems with prompt responses and resolutions.
- Perform all account research and adjustments when necessary and research account transaction history for subpoenas and summons
- Receive and disposition incoming return items and generating customer notifications or contacting customer as required.
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
- Support return mail processing including account maintenance, customer contact and customer notices within all information security regulatory expectations
- Generate customer correspondence relating to account maintenance and operations functions including Regulatory D violations, dormant account activity, etc.
- Review large checks to verify signatures and ensuring there is no fraudulent activity in clients’ accounts.
- Perform other duties as may be required from time to time and requested by management
Sales Associate
CVS/PHARMACY
10.2015 - 12.2017
- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.
- Handle all returns courteously and professionally.
- Demonstrate knowledge of store products and services to build sales and minimize returns.
- Maintain a professional attitude within sincerity and enthusiasm reflecting CVS’s commitment to our customer-the-most important person in our stores.
- Attend additional training classes to communicate product benefits to the customer.
- Requested orders of items that customers need and put them on display for purchase
- Trained incoming employees and instructing them about the deeds that needs to be done around the facility.
- Focus on cleanliness and order around the facility.
Education
Bachelor of Science - Sports Management
Saint Peter’s University
Jersey City, NJ05.2017
Skills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
- Compliance monitoring
- Banking regulations
- Customer relationship building
- Excellent time management skills
- Exceptional customer service
- Conflict resolution techniques
- Financial services
- Sales expertise
- Rapid data entry skills
- Account management
- Fraud detection
- Ledger and balance sheet entry
- Fraud identification
Timeline
Demand Operations Representative
Kearny Bank
08.2017 - Current
Sales Associate
CVS/PHARMACY
10.2015 - 12.2017
Bachelor of Science - Sports Management
Saint Peter’s University