Denzel Romero
Central Islip,NY
Summary
Experienced and detail-oriented Facilities Dispatcher / Assistant Fleet Manager with a strong background in facilities maintenance, fleet operations, and equipment coordination, including commercial kitchen systems. Skilled in managing service orders, preventive maintenance, and emergency repairs for a wide range of assets—such as HVAC, plumbing, electrical, vehicles, generators, and kitchen appliances (e.g., fryers, ovens, exhaust systems). Adept at coordinating with vendors, maintaining compliance, and supporting operations across multiple locations. Known for strong communication, multitasking under pressure, and ensuring seamless day-to-day functionality of both fleet and facility assets
Overview
7
7
years of professional experience
Work History
Facilities Dispatcher/Assistant Fleet Manager
Uncle Giuseppe's Marketplace
08.2022 - Current
- Coordinated vehicle dispatching and recovery operations, optimizing routing efficiency.
- Monitored real-time fleet movements using GPS and telematics systems.
- Collaborated with towing crews to resolve logistical challenges and improve service delivery.
- Developed and implemented process improvements to enhance communication between departments.
- Trained new dispatchers on system protocols and operational procedures for seamless integration.
- Analyzed service metrics to identify trends and recommend operational adjustments for increased productivity.
- Facilitated customer inquiries, ensuring timely responses and fostering positive relationships.
- Led initiatives to streamline dispatch workflows, resulting in improved response times across operations.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
Dispatcher
Copart
11.2018 - 08.2022
- Coordinated vehicle dispatching to optimize efficiency and minimize delays.
- Monitored incoming data to ensure timely updates for fleet routing.
- Collaborated with team members to troubleshoot logistical issues in real-time.
- Implemented process improvements that enhanced operational workflow and communication.
- Trained new dispatchers on software systems and best practices for effective scheduling.
- Analyzed transportation trends, providing insights for better resource allocation decisions.
- Oversaw daily operations, ensuring adherence to safety standards and compliance regulations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
Education
Associate of Science - Criminal Justice
Suffolk County Community College
Brentwood, NY06.2022
Skills
- Customer service
- Time management
- Computer literacy
- Communication skills
- Leadership
- Bilingual
- English
- Documentation review
- Guest services
- Schedule Management
- Cash Handling
- Data entry
- Decision-making
- Attention to detail
- Dispatch software
Languages
English
Spanish
Timeline
Facilities Dispatcher/Assistant Fleet Manager
Uncle Giuseppe's Marketplace
08.2022 - Current
Dispatcher
Copart
11.2018 - 08.2022
Associate of Science - Criminal Justice
Suffolk County Community College
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