Denzel Sanchez
Hamilton,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings dedicated to streamlining operations to decrease costs and promote organizational efficiency. Using independent decision-making skills and sound judgment to positively impact company success.
Very dedicated to my own self development and furthering myself in every aspect of life.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Spectrum
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Floor Technician
Crothall Healthcare Services
11.2019 - 01.2023
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- Quietly waxed, buffed and vacuumed floors in organization.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Cleared trash and debris from rooms and office areas regularly.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Supervisor
Cedar Fair Kings Island
04.2018 - 11.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Sales Representative
Boost Mobile
06.2016 - 02.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Computer And Information Sciences
Bellevue University
Bellevue, NE08.2025
High School Diploma -
Cincinnati College Preparatory Academy
Cincinnati, OH05.2018
Skills
- Credit Card Payment Processing
- Business Development Understanding
- Customer Relations
- Fleet Dispatching
- Stocking and Replenishing
- Freight Operations
- Microsoft Word
- Order Fulfillment
- Microsoft PowerPoint
- Active Listening
- Staff Training
- Sales Expertise
- Retail Sales Customer Service
- Customer Service
- Stock Management
- Quality Control
- Office Equipment Proficiency
- Critical Thinking
- Conflict Resolution
- Professional Telephone Demeanor
- Typing Proficiency
- Money Handling Abilities
- Problem-Solving Ability
- Reading Comprehension
- Order Processing
- Product Organization
- Call Center Operations
- Warehousing Functions
- Shipping and Receiving Understanding
- Store Maintenance
- Computer Proficiency
- Cultural Awareness
- Policy and Procedure Adherence
- Filing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Spectrum
02.2023 - Current
Floor Technician
Crothall Healthcare Services
11.2019 - 01.2023
Supervisor
Cedar Fair Kings Island
04.2018 - 11.2019
Sales Representative
Boost Mobile
06.2016 - 02.2018
Bachelor of Science - Computer And Information Sciences
Bellevue University
High School Diploma -
Cincinnati College Preparatory Academy