DENZEL A. ROSS
Angleton,TX
Summary
As an honorable United States Army veteran with an active Secret clearance, I bring a strong commitment to excellence and disciplined work ethic to every role. I am a dedicated team player known for my unwavering reliability, exceptional attention to detail, and my ability to get things done efficiently. I firmly believe that self-care and maintaining good health are the cornerstones of my success. Additionally, I hold a Comptia Security+ certification, demonstrating my expertise in cybersecurity. My military experience and professional training have equipped me to excel in any mission or project.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
SAIC/TekSystems
12.2021 - 06.2023
- Support The United States Army technical system within government computers and websites while working remotely
- Operate ticketing systems within ServiceNow, remedy, Active Directory, Mobility and Depo, along with providing customer service through email and phone calls
- Performing service management, incident management, knowledge management and providing customer feedback
- Troubleshooting issues through calls ad chat/ Remoting into customer’s computers performing troubleshooting steps
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Armed Security Guard
GUARDIAN ANGEL, GardaWorld Federal Services
03.2021 - 06.2021
- Supported day-to-day business operations that included demonstrating quality security for clients during combat operations in high threat areas, providing medical aid to clients, when necessary, effectively communicating with leaders to develop strategies & execute assignments, and determining the proper exit routes in emergency situations for safety
- Managed high threats such as suicide bombers, assassins, and inside terrorist attacks
- Key Accomplishments
- Successfully completed Guardian Angel certification
- Holds Secret
- Clearance standards and completing accurate data reports for all transportation & distribution
- Delivered exceptional customer service daily while maintaining a high level of professionalism and integrity.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Restrained and searched suspects and followed bomb threat procedures.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained physical fitness to perform physically demanding job tasks.
MOTOR TRANSPORT OPERATOR
United States Army
11.2017 - 02.2020
- Recognized as a valuable military leader who consistently performed well preparing fuel to be transported globally, inspecting facilities to ensure of alignment with safety/quality/service standards, and completing accurate data reports for all transportation & distribution
- Delivered exceptional customer service daily while maintaining a high level of professionalism and integrity
- Served as an Assistant Convoy Commander, supervisor, and mentor helping train & develop military personnel to ensure high productivity and projects were executed in a timely manner
- Oversaw handling and transportation of more than $1 million in equipment.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
Associate of Arts - Business Management
San Diego Mesa College
San Diego, CA08.2024
Skills
- Regulatory Research
- Equipment Inventory Maintenance
- Remote Support
- Data Analysis
- VIP Services
- Risk Management Evaluations
- Customer Service
- Problem-Solving
- Leadership
- Time Management
- Communication
- Attention to Detail
Accomplishments
- Linkedin.com/in/armonz23
Certification
Comptia Sec +
Timeline
IT Support Specialist
SAIC/TekSystems
12.2021 - 06.2023
Armed Security Guard
GUARDIAN ANGEL, GardaWorld Federal Services
03.2021 - 06.2021
MOTOR TRANSPORT OPERATOR
United States Army
11.2017 - 02.2020
Associate of Arts - Business Management
San Diego Mesa College