Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denzell Bates

Houston,TX

Summary

Adept at enhancing operational efficiency and customer satisfaction, my tenure at Saltgrass Steak House showcased my ability to streamline processes and foster team growth. Leveraging skills in operations management and a positive attitude, I led initiatives that significantly improved service delivery, underscored by a keen focus on achieving results through strategic planning and collaboration. Experienced with managing large-scale service operations and optimizing team performance. Utilizes strategic planning and problem-solving skills to enhance service quality and client satisfaction. Track record of fostering collaborative team environments and delivering consistent, reliable results.

Overview

15
15
years of professional experience

Work History

Senior Service Manager

Saltgrass Steak House
09.2019 - Current
  • Implemented a robust knowledge management system to facilitate the sharing of best practices and lessons learned across the organization.
  • Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
  • Led cross-functional teams in the development of new service offerings, aligning with market trends and customer needs.
  • Increased team efficiency by providing comprehensive training and development programs for service technicians.
  • Streamlined workflow processes to increase overall operational efficiency and reduce costs.
  • Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
  • Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
  • Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, ultimately securing new business opportunities.
  • Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Bartender

Saltgrass Steak House
08.2018 - 09.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Childcare Lead Teacher

Lifetime Fitness Center
01.2010 - 12.2017
  • Mentored new teachers, providing guidance on best practices and classroom strategies.
  • Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
  • Enhanced student comprehension by incorporating hands-on learning activities and group projects.
  • Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.

Education

Kinesiology - Sports Management

University of Houston
Houston, TX
05.2018

Skills

  • Customer Satisfaction
  • Operations Management
  • Crisis Management
  • Incident Management
  • Positive Attitude
  • Customer Service
  • Time Management
  • Reliable and Responsible
  • Goal-Oriented
  • Multitasking and Organization

Timeline

Senior Service Manager

Saltgrass Steak House
09.2019 - Current

Bartender

Saltgrass Steak House
08.2018 - 09.2019

Childcare Lead Teacher

Lifetime Fitness Center
01.2010 - 12.2017

Kinesiology - Sports Management

University of Houston

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Denzell Bates