Denzell Cobb
Tampa
Summary
Results-driven Shift Manager with expertise in staff management, health compliance, and performance analysis. Proven ability to enhance operations and deliver exceptional customer service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Shift Manager
Wendys Restaurant
Atlanta
10.2021 - 03.2025
- Supervised daily restaurant operations to ensure efficient service delivery.
- Managed staff schedules to optimize labor and reduce wait times.
- Trained new employees on customer service standards and food safety regulations.
- Conducted inventory checks to maintain stock levels and minimize waste.
- Ensured compliance with health and safety guidelines during food preparation.
- Resolved customer complaints promptly to enhance dining experience.
- Helped employees accomplish tasks during peak periods.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Reviewed financial statements to meet targets during shift.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Shoe Sales Associate /Retail Cashier
Charolette Russe
Atlanta
10.2018 - 08.2021
- Assisted customers with shoe selections and provided product knowledge.
- Maintained organized displays and ensured merchandise was well-stocked.
- Processed transactions accurately using point-of-sale systems.
- Trained new associates on sales techniques and store policies.
- Conducted inventory checks to ensure stock accuracy and availability.
- Promoted seasonal sales events to enhance customer engagement.
- Maintained shoe department by organizing shoes by size, color and style.
- Assisted customers with finding the right size, style, and color of shoe.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Greeted customers in a friendly and professional manner.
- Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
- Assisted in organizing promotional events and sales to boost store traffic and revenue.
- Utilized POS systems to process sales transactions, returns, and exchanges efficiently.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Followed company policies regarding payment methods, discounts, refunds.
Debt Collector
GMR processor
Atlanta
05.2012 - 04.2018
- Communicated with clients to negotiate payment arrangements professionally.
- Resolved disputes by clarifying account details with clients promptly.
- Documented all interactions and agreements in compliance with company policies.
- Collaborated with team members to share best practices in debt collection strategies.
- Trained new staff on collection protocols and system usage efficiently.
- Processed incoming payments from customers according to established procedures.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
Education
High School Diploma -
Coral Glades HIgh
Coral Springs, FL05-2010
Psychology -
Tallahassee Community College
Tallahassee, FLSkills
- Staff management
- Customer service
- Inventory management
- Health compliance
- Performance analysis
- Sales forecasting
References
References available upon request.
Timeline
Shift Manager
Wendys Restaurant
10.2021 - 03.2025
Shoe Sales Associate /Retail Cashier
Charolette Russe
10.2018 - 08.2021
Debt Collector
GMR processor
05.2012 - 04.2018
High School Diploma -
Coral Glades HIgh
Psychology -
Tallahassee Community College