Summary
Overview
Work History
Education
Skills
Timeline
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Denzell Morgan

New Orleans,LA

Summary

Dynamic professional with a strong work ethic and proven multitasking abilities, honed at Stanley Black & Decker. Successfully enhanced client satisfaction through effective issue resolution and new hire training. Adaptable team player skilled in inventory monitoring, committed to fostering a positive work environment and driving continuous improvement.

Overview

12
12
years of professional experience

Work History

Grill Cook

Apolline Restaurant
06.2023 - 08.2025
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Restocked and rotated food items according to expiry dates to minimize waste.

Client Services Supervisor

Stanley Black & Decker
09.2018 - 06.2022
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Enhanced client satisfaction by efficiently resolving issues and addressing concerns in a timely manner.
  • Established a culture of continuous improvement by regularly soliciting feedback from employees and clients alike.
  • Implemented new training programs that increased staff knowledge and improved overall team performance.
  • Championed initiatives aimed at increasing employee engagement levels across the business unit.
  • Led a team of Client Services Representatives, ensuring adherence to company policies and procedures.

Project Coordinator

UnitedHealth Group
04.2016 - 12.2018
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

Phone Banker

Wells Fargo
01.2014 - 07.2016
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
  • Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Stayed current on changing products, services and policies to offer exceptional service to customers.

Education

Associate of Science -

North Dakota State College of Science
Wahpeton, ND

Hopkins High School
Hopkins, MN
06-2009

Skills

  • Strong work ethic
  • Quick-learning
  • Willing to learn
  • Multitasking and organization
  • Adaptable
  • Efficient
  • Team player
  • Inventory monitoring
  • Interpersonal relationships
  • New hire training
  • Shift scheduling
  • Order delivery practices

Timeline

Grill Cook

Apolline Restaurant
06.2023 - 08.2025

Client Services Supervisor

Stanley Black & Decker
09.2018 - 06.2022

Project Coordinator

UnitedHealth Group
04.2016 - 12.2018

Phone Banker

Wells Fargo
01.2014 - 07.2016

Associate of Science -

North Dakota State College of Science

Hopkins High School

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