Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

DENZEL SAMUEL

Orlando,FL

Summary

Versatile Technical Support Representative skilled at offering clientseasy-to-understand guidance and actionable advice. Positively impactsall customer interactions and engineering efforts for supportedproducts. Detail-oriented, organized and meticulous employee. Worksat fast pace to meet tight deadlines. Enthusiastic team player ready tocontribute to company success.

Overview

2026
years of professional experience

Work History

Dollar General Store #13453

Lead Sales Associate
11.2024 - Current

Job overview

  • Handled cash register operations and customer transactions to process payments.
  • Processed and stocked merchandise in accordance with store standards.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Blue Stream Communications

Technical Support Representative
11 2022 - 05 2023

Job overview

  • Improved customer satisfaction by providing timely and accuratetechnical support for various software and hardware issues
    Boosted first-call resolution rates by 34% with efficient problem-solving skills and deep product knowledge
    Assisted in streamlining internal processes, reducing call wait timesand increasing overall efficiency
    During peak seasons, improved customer satisfaction and first-callresolutions by 41% by providing timely and efficient premier supportservices
    Streamlined support processes for improved issue resolution andincreased client retention

Teleperformance

USA - Premier Support Specialist
01 2012 - 12 2021

Job overview

  • Delivered exceptional customer service through active listening,empathetic understanding, and prompt problem solving Participated in ongoing training programs to stay current withindustry developments and enhance technical expertise Removed malware, ransomware, and other threats from laptops anddesktop systems

Broward House

Peer Navigator
03 2018 - 03 2020

Job overview


  • Enhanced client engagement by providing personalized support andresources tailored to individual needs
  • Assisted clients in accessing community resources and services,strengthening their support networks and promoting overallwellbeing
  • Established rapport with clients through empathetic listening andunderstanding, fostering trust and open communication
  • Conducted regular follow-ups with clients to monitor progress andprovide ongoing support, ensuring continuity of care
  • Advocated on behalf of clients to address systemic barriers thatimpeded access to essential services or resources.

Education

University of Miami
Miami, FL

Security+: Network And System
04.2021

University of Miami
Miami, FL

Certified Project Management Professional: Project Management
11.2014

Northeast High
Oakland Park, FL

High School Diploma from Business Administration And Management
05.2008

Skills

  • Hardware diagnostics
  • User Support
  • TCP/IP
  • Microsoft Office Specialist (MOS)
  • Community Resources
  • Chronic illness understanding
  • Community-based resources
  • Good Telephone Etiquette

Timeline

Lead Sales Associate

Dollar General Store #13453
11.2024 - Current

University of Miami

Certified Project Management Professional: Project Management

Northeast High

High School Diploma from Business Administration And Management

Technical Support Representative

Blue Stream Communications
11 2022 - 05 2023

USA - Premier Support Specialist

Teleperformance
01 2012 - 12 2021

Peer Navigator

Broward House
03 2018 - 03 2020

University of Miami

Security+: Network And System

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DENZEL SAMUEL