Denzel Smith Valdez
New York
Summary
Top-performing retail banking professional with 3+ years of experience driving revenue growth and strengthening client relationships in high-volume Manhattan branches. Consistently ranked Top 5 in district (Leader Circle - quarterly recognition) for sales production, personal performance ratings, and customer satisfaction. Proven ability to exceed production goals through strong financial needs analysis, disciplined risk management, and operational leadership. Trusted with $1M+ in daily cash volume and complex escalations while maintaining strict regulatory compliance. Bilingual in English and Spanish.
Overview
7
7
years of professional experience
Work History
Product Development & UX Associate
FLIK
New York
08.2025 - Current
- • Contributed to development and testing of FLIK, an AI powered image editing and digital contentplatform.• Assisted with user experience (UX) research and interface improvements to enhance productusability.• Collaborated with an early stage startup team to test product features and gather user feedback.• Supported website development, product strategy, and marketing initiatives for the platform.
Universal Banker
Citibank
Manhattan
07.2022 - 06.2025
- Consistently exceeded monthly sales goals; ranked Top 5 in district (Leader Circle - quarterly) for sales production, personal performance ratings, and client experience metrics.
- Generated strong production results averaging 5-10 new accounts daily, 8-15 credit cards weekly, 5-8 consumer loans monthly, and 20+ CDs monthly.
- Managed $1M+ in daily cash volume including vault operations, dual control procedures, ATM funding, and high-risk transactions while maintaining full compliance.
- Led financial needs assessments to deliver tailored deposit, lending, and referral solutions that deepened client relationships.
- Trained and mentored new Universal Bankers; led branch sales and service huddles to reinforce performance standards.
- Resolved complex escalated client matters while safeguarding client and firm assets.
Service Manager (AGM In-Training)
Chipotle Mexican Grill
Jersey City
09.2021 - 07.2022
- Managed daily restaurant operations including scheduling, P&L; oversight, sales forecasting, recruiting, and interviewing.
- Led and trained team members to foster a high-performance work environment.
- Maintained food quality, safety compliance, and customer service standards.
Supervisor / Certified Barista Trainer
Starbucks
New York
09.2019 - 04.2021
- Delivered personalized customer experiences while maintaining high service standards.
- Trained and evaluated employees, contributing to team performance and development.
- Supported operational management including scheduling and inventory control.
Education
Borough of Manhattan Community College - Finance
Borough of Manhattan Community College
New York, NYFrederick Douglass Academy III -
Frederick Douglass Academy III
Bronx, NYSkills
- Retail Banking Operations
- Relationship Management
- Sales & Cross-Selling Strategy
- Risk & Regulatory Compliance
- Cash Handling & Vault Management
- Financial Needs Analysis
- Escalation Resolution
- Digital Banking Education
- Leadership & Team Development
- Bilingual (English & Spanish)
Timeline
Product Development & UX Associate
FLIK
08.2025 - Current
Universal Banker
Citibank
07.2022 - 06.2025
Service Manager (AGM In-Training)
Chipotle Mexican Grill
09.2021 - 07.2022
Supervisor / Certified Barista Trainer
Starbucks
09.2019 - 04.2021
Borough of Manhattan Community College - Finance
Borough of Manhattan Community College
Frederick Douglass Academy III -
Frederick Douglass Academy III