DENZIAL GOLDEN
Fort Worth,TX
Summary
Talented Sales/Customer Service with great skills in communication, Accomplishes performance targets consistently . Physically fit for challenging work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Delivery Driver
DoorDash, Rancho Santa Margarita, California
Rancho Cordova
01.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
SALES/Customer Support Specialist
N B BUSINESS GROUP
Euless
02.2020 - 12.2023
- Conducted outbound calls to customers regarding their orders, following up on delivery status and payment information.
- Processed returns, refunds, credits, exchanges, and other transactions as required by customers.
- Researched account history and provided accurate information to customers regarding their purchases or accounts.
- Performed data entry tasks into various systems to track customer interactions and follow-up activities.
- Responded promptly to emails from customers inquiring about products and services or requesting assistance with technical issues.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Scheduled logistics for delivery of customer files
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
HOST SERVER
Taqueria Tsunami
ATLANTA, GA
03.2019 - 01.2020
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
PACKAGE HANDLER
FedEx
BRASELTON , GA
07.2017 - 09.2018
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Checked all outgoing shipments to ensure accuracy of contents.
- Maintained a clean work environment by removing debris from the loading dock area.
- Ensured compliance with postal regulations regarding hazardous materials handling.
Education
Associate of Arts -
University of Mississippi
University, MS04-2016
High School Diploma -
Terry High School
Terry, MSSkills
- Order Verification
- Cargo Handling
- Goods Transport
- Payment Collection
Timeline
Delivery Driver
DoorDash, Rancho Santa Margarita, California
01.2023 - Current
SALES/Customer Support Specialist
N B BUSINESS GROUP
02.2020 - 12.2023
HOST SERVER
Taqueria Tsunami
03.2019 - 01.2020
PACKAGE HANDLER
FedEx
07.2017 - 09.2018
Associate of Arts -
University of Mississippi
High School Diploma -
Terry High School