Deo Braxton

• Business growth while leading operations, strategic vision and long-range planning.
• Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
• Developed initial sales roadmaps and market strategies to promote successful product launches.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Enhanced and redefined organizational structure to maintain competitive edge across territories.
• Improved productivity while reducing staffing and operational costs by 42%.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Prepared annual budgets with controls to prevent overages.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Reviewed operations reports to understand numbers and trends.
• Evaluated suppliers to maintain cost controls and improve operations.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Increased profit by streamlining operations.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Developed systems to track and log work issues.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Introduced new methods, practices and systems to reduce turnaround time.
• Identified procedure or process changes required to improve performance and productivity.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Partnered with vendors and suppliers to effectively manage and budget.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• The redesign process transformed the restaurant and the business. Our monthly sales more than doubled, we built a reliable base of regulars.
• Responsible for different tasks such as restaurant marketing strategies, recruiting and hiring restaurant staff, training, overseeing food quality, Food purchasing, Event planning. budgeting, developing menus as well as greeting and serving restaurant guests.
• Small Business Manager oversees small business operations, teams, and sales to ensure continued growth.
• Excel at turning under-producing individuals into teams that work efficiently and exceed all expectations. Customer service orientated and excellent at performing crisis management and ensuring customer loyalty and increasing bottom line revenues.

• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Increased company revenue through aggressive new market strategies.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
• Established foundational processes for business operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Directed market expansions to propel business forward, meet changing customer needs.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
• Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
• Worked with department heads to address team needs and offer high-level support for everyday operations.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Negotiated terms of business acquisitions to increase business base and solidify market presence.
• Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Procured and coordinated new resources to achieve sales targets within optimal timeframes.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Construction Build Out
• Business Plan Outline

• Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
• Limited portion sizes and used garnishes to control food costs.
• Built and leveraged community relationships to drive business and maximize catering programs.
• Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
• Set clear expectations and created positive working environment for employees.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Orchestrated positive customer experiences by overseeing every area of operations.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Maintained facility and grounds to present positive image.
• Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.

• Monitored and directed incoming mail and prepared outgoing mail.
• Collaborated in timely processing of billing and accounts receivables.
• Coordinated flights, ground transportation and hotel accommodations.
• Handled patient scheduling, check-in, check-out and processing. Prepares for scheduled tour arrivals through the preparation of survey sheets. Ensures owner information has been prepared in advance and note available agents on rotor for client assignment.
• Identifies which clients provided a 'good faith deposit' and process upon checking-in for the tour.
• Welcomes and greets clients for tour.
• Obtains necessary information from client to ensure accurate segment assignment.
• Correctly assigns client to appropriate sales agent based on specific type/rotor.
• Prepares client booked versus showed reports for each wave in an accurate and timely manner.
• Updates tour information into Atlas specifically through check-in, agent assignment, tour credit, etc.
• Verifies that the tour information in the database is correct through the process of running reports and verifying data.
• Researches and prepares tour information for the following four (4) days based on wave, tour type, and sales agent pre-assignment. Updates and distributes report twice daily.
• Prepares gifts while the clients are on tour (verify which clients showed for their tour).
• Answers client inquiries and resolve any gifting issues.
• Sells and/or schedules additional activities as requested by the client.
• Inputs gifting/tracking information in the computer database (Clarity & MS Excel logs).
• Conducts gifting and cash inventory twice daily (at start of first shift and end of shift close).
• Compiles closing information (check-out time, take over, dominant buying motive, sampler presented/purchased, etc.) as required.
• Prepares any extra gifts per management (first day incentive, experience package) and enters information into computer database.
• Maintains the highest standards of professionalism when interacting with fellow team members as well as prospects, members, owners, and guests.
• Completes all required company trainings and compliance courses as assigned.
• Adheres to company standards and maintain compliance with all policies and procedures.
• Transcribed meeting minutes for management's records.

The Michaels Organization is a national leader in residential real estate, creating award-winning affordable, mixed-income, military, and student housing that enhance the lives of our residents and enriches communities.

• Generated professional networks by engaging in professional, industry and government organizations.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Managed property documents for permanent records and regulatory requirements.
• Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
• Completed annual rent calculations using housing database software.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Resolve customer complaints and delinquent accounts
• Observe and evaluate workers and work procedures in order to ensure quality standards and service
• Provided prospective residents with a tour of the community/model apartment as well as all of the amenities
• Constantly followed up with prospective residents in a timely matter
• Reported to the property manager and assisted his/her with any administrative duties such as filing, typing notices, and other general office tasks
• Customer sales for over 929 Apartments
• Check all “Resident Demographics” reports
• Fair Housing & Equal Opportunity Policies
• Entrata sales software programs
• Off house campus sales

• Marketed property to local businesses through collateral, emails and phone calls.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
• Kept meticulous records of correspondence between management and tenants.
• Application properly processed and approved
• Proper rent and deposit listed on lease and concession addendum
• Renewal commission, the manager is responsible for making sure that the new lease is signed and the lease rates are correct in the computer
• RPP paperwork in file and box checked in One site
• Check all demographics for completion. “Resident Demographics” reports.
• Fair Housing & Equal Opportunity Policies
• All service requests should be responded to within forty-eight (48) hours
• Responsible for assisting with day to day operation of a multi-million dollar property
• Creative suggestions about specials for the property
• Collect rent and inform residents of the amount due/ noncompliance with lease
• Apartment walk/Move Outs & Move In
• Marketing sales Daily/Weekly/Monthly which includes Facebook/Instagram/Social Media/Google Chrome
• Multi-community leasing floater/ locations include four or more properties.
• Accounting skills operated computers programmed with accounting software record, store and analyze information.
• Developed direct mass mailings which resulted in 8% growth of customer base.
• Customer bad debt outreach program (60%-80%).
• Leasing sales goal (97.5% Occupied)
• (NALP) National Apartment Leasing Professional

• Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
• Verified tenant incomes and other information before accepting lease applications.
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Escalated major issues to property manager for immediate remediation.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Held high approval rating and maintained customer loyalty with top-notch service.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
• Collected rent and tracked resident payments and information in computer system.
• Collected monthly rent payments and other fees, always properly recording and processing money.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
• Greeted clients, showed apartments and prepared leases.
• Responded to requests and scheduled appointments for property showings.
• Distributed and followed up on tenant renewal notices.

• Forecasted trends and recommended improvements based on financial risk analyses.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
• Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
• Supported pension program rollout following targeted analysis and research.
• Coordinated services for events, such as accommodation and transportation for participants, facilities, signage, displays, and special needs requirements
• Resolve customer complaints and delinquent accounts
• Observe and evaluate workers and work procedures in order to ensure quality standards and service
• Provided prospective residents with a tour of the community/model apartment as well as all of the amenities
• Constantly followed up with prospective residents in a timely matter
• Reported to the property manager and assisted his/her with any administrative duties such as filing, typing notices, and other general office tasks
• Use computerized systems such as: YARDI, Resident Check, WCMS, and Lease Hawk, Property Solutions Rent Payment
• Collected rent and informed residents of the amount due/ noncompliance with lease
• Accepted applications & ran credit/criminal/background checks/Detrimental credit rating and rental reference
• Calculated income & insured the resident met the VHDA requirements
• Typed up lease agreements/renewals and explained the details to the new residents
• Maintenance requests & followed up with residents upon completion of their requests
• Rent Post; accepted checks and money orders, online payment service accepts ACH transactions.
• Bank deposits/Sales and budget analysis, Cash flow reports.
• Unlawful detainer proceedings and filing
• Increased Annual gross sales by 15%-20%
• Researched and facilitated software integration to streamline accounting and financial processes.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
• Analyzed financial statements against forecasts to prepare high-level variance analysis.
• Managed regular finance tracking for numerous branch offices and headquarters expenses.

• Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
• Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
• Implemented theft prevention policies to minimize potential stock loss.
• Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
• Managed workload and task demand between corporate guidelines and staff abilities.
• Communicated issues and challenges to corporate leadership, providing possible solutions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
• Evaluated suppliers to maintain cost controls and improve operations.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Reviewed sales and gross profit report to assess company efficiency.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Investigated market to identify seasonal trends and forecast consumer needs.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Created incentive programs and contests to support and award top performers.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Enforced company policies and regulations with employees.
• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.