Deola B
McKinney,Tx
Summary
i am Highly-motivated Individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills ;with demonstrable experience across a wide range of industries. I pride my self in Working effectively and quickly mastering new skills
Overview
17
17
years of professional experience
Work History
Financial Advocate
Conifer Healthcare Solutions
01.2019 - 07.2023
- Analyzes and Assesses tax returns, income verifications including calculation of income/ expenses to approve or deny charity App
- Preparation of summary sheets and spreadsheet of accurate logs of all accounts approved or denied financial assistance
- Reconcile accounts and provide a weekly report.
- Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
- Developed queries and performed analysis to optimize business intelligence.
- I Utilize professional and persuasive communications to keep the goodwill of customers.
Snr Clinical Care Coordinator
Conifer
01.2019 - 03.2020
- Records and maintains complete documentation of activities performed during patient accounting cycle
- Follows up on EES assigned accounts to ensure follow through on government application submission
- Medicare/Medicaid Coordinator
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Developed, implemented, revised and evaluated policies and procedures.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
Internal Resolution specialist/Claims Specialist
Conifer Health Care
06.2017 - 12.2017
- Driving inquiries towards resolution which includes the identification of the appropriate source of payment or assistance program
- Auditing past accounts and Adhering to all policies and procedures as well as local, state and federal regulations relevant to client’s area of operation
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Negotiate claim settlements in accordance with business unit standard methodologies, ensuring fair outcomes and satisfaction.
- Prioritize incoming claims daily, balancing the needs of existing pending files to maintain timely and efficient claim handling resolution.
Foster ongoing communication with internal and external customers, including agents, vendors, and third parties, to ensure customer expectations are consistently met throughout the lifecycle of the claim.- Knowledgeable in Revenue Cycle management
Lead Snr Ops Production Coordinator
Capital One
04.2014 - 01.2017
- Direct point of contact with 800-1000 dealerships to manage
- Ensured a smooth process with various departments to ensure billing was received every month
- I worked closely with the dealerships accounting team and Finance dept
- To make sure all back-end products were accounted for before loans were approved
- On Boarding process ensuring new employees can easily transition into new role after training
- I worked closely with managers to come up with strategies to resolve low performance
- Top performer at capital one and was part of Compass, PI (Peer Improvement)
- Top Collector for late stage and repo accounts
- Inbound and Outbound calls daily
Documentation Processor Specialist
BANK OF NEWYORK MELLON
04.2013 - 09.2013
- Reviewed loans per investor guidelines
- Ensured loan documents were all accounted for per customer and clients
- Researched missing documents and worked directly with Client.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Identified audit parameters to comply with quality standards.
- Assisted compliance officer to gather necessary documentation for new account applications.
Loss Mitigation/Spoc
JPMORGAN CHASE
10.2011 - 12.2012
- Prevented foreclosures by collecting payments owed
- I Utilize professional and persuasive communications to keep the goodwill of customers.
- Provided homeowners with alternate programs to help keep homes
- (MODIFICATIONS, RPP, HAMP) Reinstating Loans and UMP)
- Worked on FHA and VA LOANS
- Processed accounts during the foreclosure process and handled Bankruptcy Loans
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
Billing Analyst
REGUS GROUP
11.2009 - 02.2010
- Provided billing information branches in my assigned zone (East coast accounts)
- Collaborate With other departments to ensure Billing Accuracy
- Kept track of Accounts Receivable Transactions
- Support Monthly audits and reports
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
Account Manager/Spoc
COUNTRYWIDE HOME LOANS, Bank of America
06.2008 - 09.2009
- Provided each client solutions in helping save homes
- Creating modification documents
- Top collector
- Ensured each plan for the Homeowner is realistic and can be achieved
- Followed up with Homeowners to make sure Account reflected current Information to avoid foreclosure or short sale
- I Utilize professional and persuasive communications to keep the goodwill of customers.
- Escrow specialist
- Documenting Loan history and processing loans
- Worked on HAMP VA, FHA loans.
- Followed through with borrowers, loan processors, loan originators and managed all phases of underwriting process.
Customer Service agent/Sales Rep
CITIGROUP
12.2006 - 01.2008
- Provided customer service to all customers and answered questions in a Timely fashion
- Sold different products to customers
- Top sales rep for 11 months straight
Education
University of Texas at Arlington
Arlington, TXSkills
- Strong problem solving and critical thinking skills
- Top collector with 10 years experience
- Inbound and Outbound Expert
- Excellent Reconciliation skills
- Good analytical skills and detailed oriented
- Excellent verbal and written communication and interpersonal skills
- Teamwork Collaboration
- Client Management/ Client Facing, Business Operations performance
- Strategic planning, Project management
- Proficient in SQL
- SQL, MSP, Epic, LPS, AS400,MS Office, Google Suites, SalesForce
Affiliations
I am a Dedicated, Self-motivated individual with demonstrable experience across a wide range of industries. An
effective communicator at all levels with the ability to build strong relationships internally and external. Strong Financial
background and a proven ability to develop innovative ideas and strategies.
Timeline
Financial Advocate
Conifer Healthcare Solutions
01.2019 - 07.2023
Snr Clinical Care Coordinator
Conifer
01.2019 - 03.2020
Internal Resolution specialist/Claims Specialist
Conifer Health Care
06.2017 - 12.2017
Lead Snr Ops Production Coordinator
Capital One
04.2014 - 01.2017
Documentation Processor Specialist
BANK OF NEWYORK MELLON
04.2013 - 09.2013
Loss Mitigation/Spoc
JPMORGAN CHASE
10.2011 - 12.2012
Billing Analyst
REGUS GROUP
11.2009 - 02.2010
Account Manager/Spoc
COUNTRYWIDE HOME LOANS, Bank of America
06.2008 - 09.2009
Customer Service agent/Sales Rep
CITIGROUP
12.2006 - 01.2008
University of Texas at Arlington
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