Deolanda "Beezie" Burton
Oregon City,OR
Summary
Experienced conflict resolution practitioner and Program Leader with a proven track record of ensuring equitable outcomes through relationship building. Knowledgeable in providing services and resources to marginalized and underrepresented clients throughout their housing journey. Possessing a master's degree in Conflict Resolution, skilled at collaborative problem-solving, minimizing trauma, empowering leadership, and encouraging diverse perspectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Coalition for Racial and Educational Justice
08.2024 - 05.2025
- As the Administrative Assistant at a nonprofit dedicated to racial and educational justice, I provide critical operational support to ensure the smooth and efficient functioning of the organization. My role spans a variety of responsibilities, including: Managing daily administrative tasks such as scheduling meetings, maintaining calendars, and organizing internal and external communications. Coordinating logistics for events, workshops, and community engagement activities focused on equity, access, and systemic change. Supporting leadership and program staff with document preparation, data entry, and grant-related reporting. Maintaining organized digital and physical filing systems, ensuring accurate and confidential record-keeping. Serving as a first point of contact for partners, community members, and stakeholders, providing professional and respectful communication that reflects the organization's mission. Assisting with finance and HR processes, including invoice tracking, reimbursements, and onboarding support. Contributing to an inclusive and mission-driven workplace that centers equity in both internal operations and community work.
Resident Services Manager
Northwest Housing Alternatives
07.2020 - 01.2024
- Work successfully with a diverse group of internal staff, participants, and external partners to accomplish goals and address issues related to residents needs and requests. Develop and support both internal and external community initiatives including but not limited to grant compliance, new programming, and holding accountability (direct reports - resident service coordinators). Provide resources, referrals, and information to support participants in obtaining and maintaining stable housing. Responsible for the success of the resident services program across 8 sites within the Portland Metro Area.
- Conducted regular property inspections to identify areas needing attention or improvement.
- Created detailed reports on resident feedback, allowing for targeted improvements in service delivery.
- Improved resident satisfaction by implementing innovative programs and services tailored to their needs.
Case Manager/Administrative Specialist
Red Lodge Transition Services
05.2019 - 02.2020
- Successfully facilitated client intake for women entering the Red Lodge Transition House after release from jail, prison, treatment facilities. Assisted clients with future planning and increasing self sufficiency, including but not limited to reinstatement of driver’s license, tribal identification, transportation of participants, emergency assistance, etc. Responsible for data entry of monthly accounting statements into QuickBooks and Apricot System. Created and led 6 part conflict resolution training.
Project Manager
Partnership for Safety & Justice
07.2017 - 12.2018
- Project managed the Crime Survivors Program which included assessing the needs of crime survivors of color and engaging in communities most impacted by crime. Aimed to provide support to a community that was the least helped and worked to build trust in order to elevate survivor voices during the public safety policy reform. Supported and contributed to research development in order to create greater accessibility to resources. Evaluated programs, improved processes, and held accountability for the team in order to ensure that culturally appropriate services were reported. Assisted with project report writing, and community engagement through education including the co-facilitation of restorative justice workshops with other criminal justice/education professionals.
Customer Service
Frontier Screen Printing
06.2016 - 06.2017
- Supported day to day operations including but not limited to customer interface, data entry, and resolving customer complaints. Also heavily supported with administrative tasks including answering phones, filling orders, credit card payments, and end of month reconciliation.
- Provided friendly, helpful customer service to over 40 customers daily.
Administrative Assistant
Dehen Cheer, Inc
01.2007 - 11.2009
- Assisted the Vice President of the company to ensure day to day operations including liaising between customers and vendors, investigated and resolved customer inquiries/complaints, and quality checks. Also cross trained customer service team including managers and was responsible for ensuring customers received products in the time frame and quality agreed upon.
Education
Master of Science - Peace & Conflict Resolution
Portland State University
Portland, OR03.2019
Bachelor of Arts - Social Services
Portland State University
Portland, OR06.2014
Associate of Arts - Women’s Studies & Psychology
Portland Community College
Portland, OR06.2014
Skills
- Conflict Resolution
- Conflict Mediation
- Trauma - Informed
- Restorative Justice
- Community Engagement
- Data Entry
- Resident/Participant Services
- Mediation & Negotiation
- Case Management
- Equitable Leadership
- Active Listening
- Accountability
- Interpersonal Communication
- Project/Program Manager
- Program Evaluations
- Quickbooks
Accomplishments
Dedicated nonprofit professional with a Master’s degree in Conflict Resolution and a diverse academic background in Social Science, Psychology, and Women’s Studies. Certified in Mediation and Negotiation, with hands-on experience designing and facilitating conflict resolution workshops for justice-involved individuals and AmeriCorps members. Proven success in administrative support, community engagement, and inclusive program delivery. Passionate about equity, empowerment, and creating spaces where people feel heard and valued.
Certification
- Defense Victim Outreach Training | 2018
- Mediation & Negotiation Certificate | 2015
Timeline
Administrative Assistant
Coalition for Racial and Educational Justice
08.2024 - 05.2025
Resident Services Manager
Northwest Housing Alternatives
07.2020 - 01.2024
Case Manager/Administrative Specialist
Red Lodge Transition Services
05.2019 - 02.2020
Project Manager
Partnership for Safety & Justice
07.2017 - 12.2018
Customer Service
Frontier Screen Printing
06.2016 - 06.2017
Administrative Assistant
Dehen Cheer, Inc
01.2007 - 11.2009
Master of Science - Peace & Conflict Resolution
Portland State University
Bachelor of Arts - Social Services
Portland State University
Associate of Arts - Women’s Studies & Psychology
Portland Community College
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