Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deolus Aycock

Davenport,IA

Summary

Proven track record in enhancing warehouse safety and efficiency, notably at Amazon Fulfillment. Skilled in operating heavy equipment and improving team productivity. Demonstrates exceptional interpersonal communication and problem-solving abilities, leading to increased customer loyalty and operational excellence. Achieved significant improvements in packing efficiency and safety compliance.

Overview

27
27
years of professional experience

Work History

FC Associate

Amazon Fulfillment
10.2023 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Cashier

Loves Travel Stop
06.2024 - 09.2024
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

St. Vincent De Paul Thrift Store
03.2021 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

CNA

Multiple Places
01.1998 - 01.2009
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Customer Service Representative

GP Services
04.2002 - 08.2002
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed and updated databases to handle customer data.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

No Degree - Industrial Organizational Psychology

University of Phoenix
Phoenix, AZ
05.2025

High School Diploma -

Little Rock Central High School
Little Rock, AR
05.1997

Skills

    Warehouse Safety

    Packing Efficiency

    Loading and unloading

    Order Picking

    Adolescent Development

    Human Personality

    Decision Making

    Human Cognition

    Planning

    Cultural Awareness

    Interpersonal Communication

    Provide Information About Process or Practice

    Research

    Provide Information About Process or Practice

    Interpersonal Communications

    Problem Solving

    Influencing Skills

Timeline

Cashier

Loves Travel Stop
06.2024 - 09.2024

FC Associate

Amazon Fulfillment
10.2023 - Current

Cashier

St. Vincent De Paul Thrift Store
03.2021 - 06.2021

Customer Service Representative

GP Services
04.2002 - 08.2002

CNA

Multiple Places
01.1998 - 01.2009

No Degree - Industrial Organizational Psychology

University of Phoenix

High School Diploma -

Little Rock Central High School

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Deolus Aycock