Deon Abdullah
Seattle,WA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Neighborcare Health. Expert in critical thinking and customer service, with accolades such as Sports Massage Champion. Skilled in conflict resolution and data entry, adept at fostering positive client relationships and improving service delivery efficiency.
Overview
15
15
years of professional experience
Work History
Massage Therapist & Fitness Trainer
Self-employeed
09.2020 - Current
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Designed custom fitness plans in accordance to client goals.
- Awarded Sports Massage champion in Denmark's international massage competition.
Call Center Manager
Neighborcare Health
04.2017 - 05.2019
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Trained team members on performance metrics and consumer behavior identification.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established and oversaw performance targets for call center associates.
- Evaluated data to identify trends and determine customer service needs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
Assistant Manager
FedEx Office
11.2015 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
EMT-B
Pafford EMS
07.2013 - 10.2015
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Followed all safety protocols and took necessary precautions while providing care.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Responded to 911 calls for medical emergencies.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Assisted with lifting and moving patients.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
Security Forces Patrolman
United States Air Force, USAF
10.2009 - 10.2015
- Conducted security checks on vehicles entering the premises, mitigating risks associated with unauthorized access or contraband materials.
- Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
- Aided in the training of new Security Forces Patrolmen by sharing knowledge and best practices gained from years of experience on the job.
- Patrolled grounds to monitor status and safety of premises.
- Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces Patrolmen.
- Utilized keen observational skills to identify potential threats or suspicious behavior, taking appropriate action as necessary.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
Education
Associate of Applied Science - Criminal Justice
Community College of The Air Force
Montgomery, AL06-2015
Associate of Science - Criminal Justice
Bossier Parish Community College
Bossier City, LA05-2014
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Anatomy knowledge
- Sports massage
- Licensed massage therapist (LMT)
- Active listening
- Critical thinking
- Data entry
- Customer service
- Problem resolution
- Call center experience
- Computer proficiency
Accomplishments
- International Sports Massage Champion (2023)
Timeline
Massage Therapist & Fitness Trainer
Self-employeed
09.2020 - Current
Call Center Manager
Neighborcare Health
04.2017 - 05.2019
Assistant Manager
FedEx Office
11.2015 - 04.2017
EMT-B
Pafford EMS
07.2013 - 10.2015
Security Forces Patrolman
United States Air Force, USAF
10.2009 - 10.2015
Associate of Applied Science - Criminal Justice
Community College of The Air Force
Associate of Science - Criminal Justice
Bossier Parish Community College
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