Deon Davis
Mountlake Terrace,WA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hilton Garden Inn
Bothell, WA
05.2021 - 09.2022
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board
- Members, organization officials and staff members
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or
- Distribution of products
- Prepared staff work schedules and assigned specific duties
- Assisted with new hire orientation and employee training.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Managed budget implementations, employee evaluations and contract details
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Handled cash accurately and prepared deposits
- Resolved problems promptly to elevate customer approval
- Enforced quality assurance protocols to deliver ideal customer experiences
- Motivated, trained and disciplined employees to maximize performance
- Taught staff strategies for completing work and smoothly carrying out senior management directives
- Managed team schedule with eye for coverage needs and individual strengths
Overnight Manager
Sound Hotel by Hilton
Seattle, WA
04.2020 - 05.2021
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Led and directed team members on effective methods, operations and procedures
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies
- Conducted nightly inventory management procedures to track sales and stock levels
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Front Desk Supervisor
RENIASSANCE HOTEL
Seattle, WA
12.2015 - 03.2020
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Kept accounts in balance and ran daily reports to verify totals
- Scheduled and assigned daily work and activities for team members
- Collaborated with team members to handle guest requirements from check-in through check-out
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Built talented team through hiring and training new associates
- Introduced customers to resort amenities with pleasant and helpful demeanor
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
- Collected room deposits, fees and payments
Basketball Coach/ Trainer
Pacific Courts
, Wa
02.2013 - Current
- Instructed individuals and groups in sports rules, game strategies and performance principles and strategies to
- Achieve desired results
- Provided training direction, encouragement, motivation and nutritional advice to prepare athletes for games,
- Competitive events, and tours
- Organized and conduct practice sessions
- Analyzed strengths and weaknesses of opposing teams to develop game strategies
- Contact parents of players to provide information and answer questions
- Adjusted coaching techniques, based on strengths and weaknesses of athletes
- Chose team members for individual games and sports seasons
- Traveled with team to away contests.
- Implemented exercise programs and training strategies to bolster individual and team performance
- Promoted good sportsmanship with competing teams on- and off-field
- Supervised academic progress of student-athletes and scheduled tutoring services when needed
- Submitted purchase requests for new supplies, uniforms and equipment
- Developed off-season training programs such as week-long camps to maintain player proficiency and introduce new teammates
- Conveyed rules and regulations clearly, promoting better understanding among players and decreasing fouls during games
Housekeeping Supervisor
Marriott
Seattle, WA
08.2008 - 11.2015
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms
- Trained new employees on duties and responsibilities of department
- Obtained prospective checkouts and stayovers to prepare work assignments
- Conducted monthly inventory count on linen to reduce waste and theft
- Inventoried stock to verify available supplies and equipment in adequate amounts
- Evaluated team member performance and adjusted training based on needs of hotel.
- Trained and mentored all new personnel to maximize quality of service and performance
- Increased employee performance through effective supervision and training
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests
Education
ASSOCIATE - ARTS
San Francisco State University
San Francisco, CA06.1996
Skills
- Conflict Management
- Mentoring
- Budgeting]
- Recruiting
- Interviewing
- Relationship Management
- Business Operations Knowledge Supplier Monitoring Employee Discipline Department Oversight
- Performance Monitoring And Evaluation Hiring And Onboarding Training And Development Skills
- Financial Statement Review Policy Development And Enforcement Focus And Follow-Through
- Finance And Accounting Oversight Business Leadership Management Training
- Team Leadership Expertise Hotel Operations Management Property Walks Personnel Scheduling
- Ethical Standards Profit And Loss Control Inspecting Rooms POS Inventory System Operation
- Quality Assurance
- negotiation
- Improvement initiatives
- Schedule optimization
- Contract Management
Certification
CPR Certification
First Aid Certification
Timeline
Assistant General Manager
Hilton Garden Inn
05.2021 - 09.2022
Overnight Manager
Sound Hotel by Hilton
04.2020 - 05.2021
Front Desk Supervisor
RENIASSANCE HOTEL
12.2015 - 03.2020
Basketball Coach/ Trainer
Pacific Courts
02.2013 - Current
Housekeeping Supervisor
Marriott
08.2008 - 11.2015
ASSOCIATE - ARTS
San Francisco State University
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