Open To Work
Deon Dotson
Decatur,Ga.
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Environmental Service Worker I
City of Atlanta
10.2022 - Current
- Assisted in waste management efforts, ensuring compliance with city regulations.
- Implemented process improvements that increased team productivity and effectiveness.
- Operated specialized cleaning equipment to enhance operational efficiency.
- Trained new staff on safety protocols and effective cleaning techniques.
Donor Floor Tech.
Csl Plasma
08.2022 - 10.2022
- Operated and maintained blood collection equipment to ensure optimal performance and compliance with safety standards.
- Monitored donor reactions and provided immediate assistance during donation process to enhance donor experience.
- Reduced incidents of adverse reactions in donors by closely monitoring vital signs during donation processes.
- Provided excellent customer service to all donors, addressing concerns and answering questions professionally.
Courier
AAustin Express
10.2020 - 08.2022
- Managed timely delivery of packages across designated routes, ensuring strict adherence to schedules.
- Operated GPS and tracking systems to optimize delivery efficiency and accuracy.
- Trained new couriers on operational procedures and safety protocols, enhancing team performance.
- Maintained vehicle cleanliness and functionality, improving reliability for daily operations.
- Developed relationships with clients to facilitate effective communication and service quality.
- Assisted in resolving customer inquiries regarding shipment status, contributing to high satisfaction levels.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Team Member
Construction Clean-up Specialist
06.2019 - 07.2020
- Led efforts in quality control by ensuring all post-construction clean-ups met client specifications and industry standards before project handover.
- Collaborated with project managers to assess project requirements and allocate cleaning resources effectively across multiple sites.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Assistant Manager
Little Caesars
11.2017 - 06.2019
- Supervised daily operations to ensure compliance with company standards and quality control.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Led team meetings to communicate goals, address challenges, and enhance employee engagement.
- Developed scheduling systems to improve labor efficiency and meet peak demand periods.
- Analyzed sales data to identify trends and adjust strategies for improved profitability.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelors - fine arts music performance
Albany State University
Albany, GA12.2014
Skills
- Effective customer service delivery
- Strong communication skills
- Financial record management
- Monetary oversight
- Experienced with Windows operating systems
- Problem-solving
- Attention to detail
- Willingness to learn
- Detail-oriented
Timeline
Environmental Service Worker I
City of Atlanta
10.2022 - Current
Donor Floor Tech.
Csl Plasma
08.2022 - 10.2022
Courier
AAustin Express
10.2020 - 08.2022
Team Member
Construction Clean-up Specialist
06.2019 - 07.2020
Assistant Manager
Little Caesars
11.2017 - 06.2019
Bachelors - fine arts music performance
Albany State University