DEON FERGUSON
Wickliffe,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.
Overview
7
7
years of professional experience
Work History
Front End Supervisor
The Home Depot Inc
03.2023 - 12.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained transaction security by verifying payment cards against identification.
- Maintained accurate records of sales and financial transactions.
- Developed and implemented strategies to optimize store sales and profitability.
Assistant Store Manager
Take 5 Oil Change
01.2019 - 01.2023
- Raised over $300 University Hospitals Rainbow Babies Fundraiser
- Help double the slowest shop in the district numbers in less than 3 months
- Became the youngest Assistant Manager in the district.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Server
Scramblers
07.2016 - 01.2023
- Meeting and greeting customers with a smile as soon as they enter.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Call Center Representative
S+P Data
01.2021 - 08.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sales Associate
Old Navy, Gap
06.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High school or equivalent -
Mayfield High School
Mayfield Heights, OH05.2018
Skills
- Customer Service (4 years)
- Customer Service Skills (4 years)
- Management (1 year)
- Customer Service
- Complaint Resolution
- Cash Counting
- File Management
- Sales Coaching
- Operations
- Cash Handling
- Relationship Building and Management
- Team Supervision
- Order Management
- Price Verification
- Listening Skills
- Accurate Money Handling
- Cash Register Operation
- Systems and Software Expertise
- Performance Improvement
- Goals and Performance
- Data analysis
- Employee motivation
- Marketing knowledge
- Customer service excellence
- Staff training
- Cash handling accuracy
- Documentation Skills
- Technical Manuals
- Customer Relations
- Oil Changes
- Fluid Checks
- Brake Systems
- Windshield wiper replacement
- Filter replacement
- Customer service
- Fluid replacement
- Oil change expertise
- Safety Checks
- Relationship Building
- OSHA Compliance
- Safety Compliance
- Administrative Support
- Staff Management
- Display Setup
- Word Processing
- Opening and Closing Procedures
- Hospitality Services
- Staff Supervision
- Time Management
- Workflow Management
- Effective Planning
- Fraud Prevention
- Training and Mentoring
- Problem-Solving Skills
- Attention to detail
- Multitasking capabilities
- Budgeting and finance
- Delegation techniques
- Sales expertise
- Product knowledge
- Organizational skills
- Sales Leadership
- Performance Monitoring
- Needs Assessment
- Store Reset and Recovery
- Superior Work Ethic
- Scheduling and Time-Tracking
- Staff Coaching and Training
- Developing Brand Messaging
- POS Terminal Operation
- Cash Handling and Reconciliation
- Leadership Development
- Creativity and Originality
- Multitasking and Prioritizing
- Adaptable to Changing Demands
- Cycle Counts and Audits
- Basic Mathematics
Personal Information
Willing To Relocate: Anywhere
Timeline
Front End Supervisor
The Home Depot Inc
03.2023 - 12.2023
Call Center Representative
S+P Data
01.2021 - 08.2021
Assistant Store Manager
Take 5 Oil Change
01.2019 - 01.2023
Sales Associate
Old Navy, Gap
06.2018 - 01.2020
Server
Scramblers
07.2016 - 01.2023
High school or equivalent -
Mayfield High School