Deon Harris
Midlothian,VA
Summary
Highly dedicated and detail-oriented professional prepared to hit the ground running from day one. Proven track record of arriving early and thriving under pressure, consistently demonstrating commitment to excellence. Possesses critical and analytical thinking skills to effectively solve complex problems and contribute valuable insights to the team. Eager to learn and adapt, willing to go above and beyond to support organizational success. Brings a unique perspective from diverse experiences across various industries. Thank you for your time and consideration. Sincerely, Deon R. Harris.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Office Administrator/Tax Mail Processor
22nd Century Technologies
02.2024 - 08.2024
- Knowledge of the code of Virginia with regards to the collection of property tax of the principles and practices of excellent customer service
- Prepares classified documents for delivery
- Ability to exercise tact and independent judgement in dealing with the public
- Ability to prioritize work and exercise amount of discretion in performance of duties and responsibilities
- Analytical and problem-solving skills
- Strong Proficiency to analyze and evaluate services and operations
- To communicate effectively orally and in writing.maintain records for tax accounts; data entry of various data into tax management system
- Perform other work as required
- To operate a personal computer and related software and other standard office equipment
- To develop and maintain effective working relationships with internal and external customers
- Ability to learn
- Grow
Accounts Receivable Coordinator, Administrative As
Lincare Holdings
12.2020 - 03.2024
- Skills and proficiency with Microsoft Office, SAP, Word, Windows, Excel, Access, Outlook, Quick Books, Accounts Rec Google Docs & Microsoft
- Handled incoming calls and emails with professionalism and provided timely responses or directed to appropriate personnel
- Coordinated office events and meetings, including logistics, catering, and materials preparation
- Collaborated with cross-functional teams to support project coordination efforts by organizing meetings, tracking action items, and maintaining project documentation
- Performed data entry tasks accurately with attention to detail while maintaining high productivity levels
- Ordered office supplies ensuring adequate stock levels while optimizing costs through vendor negotiations
- Maintained confidential files and records in accordance with company policies
Sales Merchandising, & Marketing
SAS Retail Odyssey
06.2019 - 10.2020
- Meet with suppliers and manage the distribution of stock by negotiating cost prices, ordering stock, negotiating timescales and delivery dates, and completing all necessary paperwork
- Identify production and supply difficulties and deal with any problems or delays as they arise
- Accompany buyers on visits to manufacturers to observe production
- Control stock levels based on forecasts for the season
- Utilize in-house proprietary systems to handle sales & projections, and present spreadsheets and graphs
- Analyze previous seasonal sales and report on current season
- Plan product ranges and prepare sales and stock plans in conjunction with buyers
- Liaise with buyers, analysts, stores, suppliers, and distributors to maintain a comprehensive library of appropriate data
- Monitor slow sellers and take action to reduce prices or set promotions as necessary
Call Center Representative/Customer Service
Primerica USA
08.2014 - 05.2019
- Serving the needs of middle-income families by providing products such as term life insurance, mutual funds, annuities, mortgages, and senior health
- In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business
- Help families prepare for a more secure future by analyzing their finances and helping them set goals
- Primerica representatives offer financial education, coaching, and strategies
- Explaining foundational financial concepts, such as establishing an emergency fund, investing, paying down debt, and term life insurance
- Delivers customer service to Primerica term life policyholders and agents, addressing questions about billing, policy coverage, underwriting, or contract changes
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
Sales/Shipping and Receiving
Rehrig International (Warehouse)
09.2007 - 02.2010
- Confirm customer orders, lock customer orders, and provide real-time delivery timelines
- Using pallet jacks or hand trucks to move products
- Ensuring carts are clean and in good working order
- Handle exchanges and returns through a proprietary application and by following set protocols and regulations
- Create and maintain logs of customer interactions daily
- Verify items at the end of the picking spree to ensure order accuracy
- Pack customer orders for delivery and shipping
- Collect cash and tender change and receipts
- Professionally respond to calls regarding problems such as incorrect deliveries
- Responsible for efficiently building restock carts by separating cases of product from pallet onto designated carts as directed by a voice and/or radio frequency (RF) unit
- Communicating: Answering customer questions and communicating requests to management
- Read, write, and identify colors, sizes, quantities, and labels
Education
Associate Of Applied Science - Health Administration
Virginia Commonwealth University
Richmond, VA05.2012
Associate In Health Services Administration - Health & Medical
Bryant and Stratton College
Richmond, VA01.2010
Diploma in Technology - Surgical Technology
Fortis College
Richmond, VA08.2008
Skills
- Customer Service Skills
- Office Administration
- Banking
- Sales Support
- Customer Service
- Health Insurance
- Bilingual
- CSR
- Call Center
- Customer Care
- Customer Support Sales Skills
- Electronic Medical Records
- Attention to Detail
- Customer Focus & Orientation
- Merchandising
- Product Development
- Marketing
- Salesforce
- Account Management
- E-Commerce
- Presentation Skills
- Statistics
- IOS
- Leadership
- Customer retention
- Decision making
- Life Insurance
- Team management
- Financial concepts
- QuickBooks
- Accounting
- Filing
- Computer skills
- Sales
- Google Docs
- Accounts receivable
- Order entry
- Planograms
- Social media management
- Software troubleshooting
- Financial Services
- Analytics
- Microsoft Outlook
Certification
- Forklift Certification, 06/01/10
- Driver's License, 06/01/10
- Certified Surgical Technologist, 06/01/10
- BLS Certification, 06/01/10
Timeline
Office Administrator/Tax Mail Processor
22nd Century Technologies
02.2024 - 08.2024
Accounts Receivable Coordinator, Administrative As
Lincare Holdings
12.2020 - 03.2024
Sales Merchandising, & Marketing
SAS Retail Odyssey
06.2019 - 10.2020
Call Center Representative/Customer Service
Primerica USA
08.2014 - 05.2019
Sales/Shipping and Receiving
Rehrig International (Warehouse)
09.2007 - 02.2010
Associate Of Applied Science - Health Administration
Virginia Commonwealth University
Associate In Health Services Administration - Health & Medical
Bryant and Stratton College
Diploma in Technology - Surgical Technology
Fortis College
Additionalinformation - Authorizedtowork
Yes
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