Deon Hopkins
Plano,TX
Summary
Highly organized and dependable candidate skilled in efficiently managing multiple priorities while maintaining a positive attitude. Proven track record of assuming additional responsibilities to ensure the accomplishment of team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Night Auditor Supervisor
Sonesta Hotels
10.2021 - 08.2024
- Streamlined night audit operations for improved efficiency and accuracy in financial reporting.
- Oversaw day-to-day (overnight) operations of 400 room hotel with staff of 20+ employees on night shift.
- Troubleshot technical issues with reservation software (Opera) as needed, preventing delays in guest services or inaccuracies in billing information.
- Assisted guests with check-in and check-out processes, ensuring a seamless experience during their stay at the hotel.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming team members at shift changeovers.
Student Services Coordinator
Vista College Online
01.2015 - 10.2021
- Served as the primary point of contact for existing students seeking academic support
- Maintained average monthly student retention rate of 96% throughout 2020 and 2021
- Reduced the number of students being placed on SAP by coordinating tutoring for those needing help in all areas of study
- Responsible for initiating Change of Status documents that are reported to ACICS
Senior Admissions Advisor
Vista College Online
01.2015 - 10.2021
- Evaluated students' and individuals' abilities, interests and personality characteristics, using tests, records, interviews, and professional sources
- Counseled students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits and career planning
- Regularly met with enrolled students to confirm success and identify problem areas.
Listing Coordinator, Showing Agent
Redfin
01.2020 - 01.2021
- Supported a team of Agents by assisting with all aspects of the home listing process which includes but not limited to communicating with clients in order to obtain the necessary documents needed to list their home on MLS
- Utilized market skills to ensure all documents are accurate, retrieve property details and inputting this information into the local MLS
- Accompanied buyers during visits to and inspections of property, advising them on suitability and value of homes are visiting
Regional Outreach Representative
Excelsior College
06.2014 - 06.2015
- Maintained database of contacts for ongoing communication, increasing retention rates among participants in programs or events.
- Maintained relationships with Dallas County Community Colleges through career fairs, presentations, and meetings with faculty, while independently increasing lead generation for civilian and military students in Texas.
- Traveled throughout Texas in order to successfully obtain and maintain business relationships with potential and existing partners
- Enhanced organization''s visibility by representing it at conferences, workshops, and seminars.
Enrollment Counselor
American College of Education
06.2013 - 06.2014
- Inspired and engaged prospective students to further their career as educators by counseling Teachers and Principals on a variety of potential career paths
- Successfully implemented an effective incentive for the admissions department that increased the enrollment of Educators and overall company revenue as a result of the process the percentage of enrollment counselors meeting or exceeding their individual goal increased by 30%
- Converted the largest amount of inquires over 2 years old
- Work closely with the Academic department to assist educators with getting accepted into the programs
Manager/Interim Deputy Director
North Texas Job Corp Center
11.2011 - 03.2013
- Led daily meetings with a team of 30+ staff to set objectives, clarify expectations, and address concerns.
- Created and managed the annual site budget, working directly with the Director of Finance
- Mentored staff as a form of corrective action that prevented immediate termination and decreased employee turnover
- Implemented Department of Labor-approved policies, successfully adopted by campuses nationwide under my leadership
- Managed 670 students, 120 employees
Education
Associate of Arts - Liberal Arts And Sciences
Excelsior University
Albany12.2024
Skills
- Quality assurance standards
- Student Rapport-Building
- Policy And Procedure Enforcement
- Positive Reinforcement Strategies
- Retention Strategies
- Career Planning
- Academic Standards Management
- Administrative Support
- Team Leadership Qualities
- Organizational abilities
- Strong attention to detail
Certification
0701536, Real Estate Agent
References
References available upon request
Timeline
Night Auditor Supervisor
Sonesta Hotels
10.2021 - 08.2024
Listing Coordinator, Showing Agent
Redfin
01.2020 - 01.2021
Student Services Coordinator
Vista College Online
01.2015 - 10.2021
Senior Admissions Advisor
Vista College Online
01.2015 - 10.2021
Regional Outreach Representative
Excelsior College
06.2014 - 06.2015
Enrollment Counselor
American College of Education
06.2013 - 06.2014
Manager/Interim Deputy Director
North Texas Job Corp Center
11.2011 - 03.2013
Associate of Arts - Liberal Arts And Sciences
Excelsior University
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