Deon E. Stanford
San Diego,USA
Summary
Dynamic Housing Manager Assistant with the United States Navy, skilled in program management and conflict resolution. Successfully supervised housing operations, enhancing resident satisfaction and saving over $25K in costs. Proficient in Microsoft Office and Enterprise Military Housing, demonstrating strong leadership and effective communication in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Housing Manager Assistant
United States Navy
Coronado, USA
10.2012 - Current
- Supervise application of policy and procedures for managing Unaccompanied Housing for BLDG 783 (Harmon Hall) establish an effective relationship with command personnel and 502 residents, ensuring maintenance discrepancies are entered into EMH and conduct follow ups to ensure maintenance is completed in a timely matter.
- Responsibilities include administering all assigned elements of the UH program, including room assignment, room inspections, FF&E upkeep, and inventory, UH indoctrinations, Resident advisor training, submission of reports.
- Undertook training of new Building Manager Assistant for BLDG 783.
- Recently, maintain adherence to new COVID guidelines in carrying out daily and bigger-picture operations.
- Ensure employee and visitor safety, processing building maintenance, repair, and upgrades.
- Uphold compliance with environmental, safety and health procedures pertinent to facility operations.
- Assess Building Managers’ daily reports for missed expected check-outs, confirmed check-outs and weekend check-ins.
- Guarantee that residents are assigned to the appropriate room and building.
- Create and maintain message boards and signage for efficient communication with residents on ongoing issues.
Building Supervisor
United States Navy
Coronado, USA
10.2010 - 06.2012
- Seek ways to improve the quality of living for both unaccompanied bachelor housing complexes that contain a total of 65 (E-7 to 0-6) geographical personnel.
- Resolve resident conflicts as they occur.
- Supervise and mentor a team of six temporary assigned personnel to complete projects that have saved the Navy over $25K in contracted labor cost to date.
- Foster and sustain positive professional relationships in support of U.S. Pacific Fleet and other operating forces, comprised of 34K+ military and civilian personnel.
- Oversee 142 tenant commands and visiting units, maintaining optimal quality of life levels.
- Ensure employee and visitor safety, processing building maintenance, repair, and upgrades.
- Uphold compliance with environmental, safety and health procedures pertinent to facility operations.
- Assess Building Managers’ daily reports for missed expected check-outs, confirmed check-outs and weekend check-ins.
- Guarantee that residents are assigned to the appropriate room and building.
- Operate as Assistant Leading Petty Officer to manage inventory control of Unaccompanied Housing furniture.
- Call for furniture warranty repair as needed, saving the Navy $12.9K to date.
- Record and enter reservations into the Enterprise Military Housing System. (EMH).
- Function as Lead Investigator to clarify and validate resident complaints.
- Gather budget data to aid the Leading Chief Petty Officer in preparing a comprehensive budget.
- Welcome new residents to North Island Unaccompanied Housing and to San Diego.
- Hold weekly Open House meetings and offer information regarding local areas of interest.
- Clearly outline procedures and requirements to residents concerning initial, pre-final and final inspections for the command.
- Lead new resident orientation for Harmon Hall residents upon check-in and facilitate introductions to all new residents checking in.
- Facilitate tours of Harmon Hall and its grounds, answering questions in a welcoming manner.
- Hold weekly vacancy, occupancy and housing inspections including maintenance and contract inspections used to determine the need for maintenance and repair work.
- Conduct weekly (63) lounge inspections, weekly room inspection with tenants, along with daily grounds and walkway inspection two times each day.
- Produce vacancy and deficiencies reports.
- Schedule maintenance, repairs and other work identified in inspections and needed to correct deficiencies.
- Relocate guests as deficiencies are identified and alternate housing is needed.
- Escort NAVFC to residents’ rooms to complete work orders.
- Integral in NASNI receiving and overall grade of 95% during 2011 and 2012 NAVOSH.
Galley Supervisor
United States Navy
San Diego, USA
02.2007 - 10.2010
- Managed and mentored a team of 28, carrying out meal preparation for over 800 Sailors and Marines.
- Averaged 55K meals served each month and controlled $400K in food inventory.
- Assessed galley sanitation to confirm adherence to relevant standards.
- Acted as Command Family Care Plan Coordinator to identify and ensure that single military members and couples with dependents made sufficient dependent care arrangements.
- Confirmed that each member was assignable worldwide.
Independent Military Liaison, O'Hare International Airport
Naval Station Great Lakes
Great Lakes, USA
01.2004 - 01.2007
- Directed the initial processing of 125K prospective recruits arriving for Boot Camp at Recruit Training Command.
- Delivered impeccable service to more than 150K Active-Duty dependents and retirees by coordinating their flight reservations and lodging accommodation.
- Helped during flight delays and cancellations as needed.
Financial Records Keeper
United States Navy
San Diego, USA
12.1999 - 12.2004
- Maintained financial accountability for $160K in mess bills, rider fees and expenditures.
- Submitted required monthly and quarterly financial returns with attention to detail.
Education
Project Management Certificate -
University of Phoenix
San Diego, CABachelor of Science - Business
University of Phoenix
San Diego, CAHigh School Diploma -
West Aurora High
Aurora, ILSkills
- Housing services
- Building management
- Program management
- Problem solving
- Conflict resolution
- communication
- Customer service
- Shift supervision
- Teamwork
- Leadership
- Time management
- Organization
- Market analyses
- Information distribution
- Reporting
- Correspondence
- Data collection
- Microsoft Office
- Enterprise Military Housing (EMH)
- Housing inspections course completion certificate
Vacancy Announcement Number
1173-09
Position Title
Housing Manager GS 1173-09
Awards
- FY22 Excellent Customer Service Award for BLDG 783
- Naval Base Coronado 2020 4th Quarter Junior Civilian of the Quarter
- 2012 Unaccompanied Housing “A List Platinum” Award, NASNI Building F
- Navy & Marine Corps Achievement Medal (3)
- Navy Meritorious Unit Commendation
- Navy E Ribbon (2)
- Navy Good Conduct Medal (5)
- Liberation of Kuwait Ribbon
- National Defense Service Medal
- Global War on Terrorism, Armed Forces Expeditionary Medal
- Southwest Asia Service Medal
- Navy Sea Service Deployment Ribbon
- Navy Expert Pistol Medal
Clearances
Secret
Veteran Preference Points
5
Accomplishments
- FY22 Excellent Customer Service Award for BLDG 783
- FY23 Excellent Customer Service Award for BLDG 783
- Naval Base Coronado 2020 4th Quarter Junior Civilian of the Quarter
2012 Unaccompanied Housing “A List Platinum” Award, NASNI Building F
Navy & Marine Corps Achievement Medal (3)
Navy Meritorious Unit Commendation
Navy E Ribbon (2)
Navy Good Conduct Medal (5)
Liberation of Kuwait Ribbon
National Defense Service Medal
Global War on Terrorism, Armed Forces Expeditionary Medal
Southwest Asia Service Medal
Navy Sea Service Deployment Ribbon
Navy Expert Pistol Medal
Certification
- Project Management Certificate
Timeline
Housing Manager Assistant
United States Navy
10.2012 - Current
Building Supervisor
United States Navy
10.2010 - 06.2012
Galley Supervisor
United States Navy
02.2007 - 10.2010
Independent Military Liaison, O'Hare International Airport
Naval Station Great Lakes
01.2004 - 01.2007
Financial Records Keeper
United States Navy
12.1999 - 12.2004
Project Management Certificate -
University of Phoenix
Bachelor of Science - Business
University of Phoenix
High School Diploma -
West Aurora High
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