DEON TAYLOR
Dallas,TX
Summary
Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front of House Manager
Mexican Sugar
05.2024 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Improved guest satisfaction scores by implementing new training program for all front-of-house staff, focusing on customer service excellence.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
- Spearheaded local marketing campaign to increase weekday foot traffic, collaborating with nearby businesses for cross-promotion opportunities.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Front of House/Bar Manager
French Quarter Bistro
09.2021 - 12.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Bartender/Door Staff/Host Lead
Panama Joes Investor Group LLC
03.2018 - 09.2021
- Responsible for positioning and supervising all Host and Door staff on shift
- Creating and delivering a warm environment for customers as they enter the business
- Monitor restuarant and bar capacity at all times
- Deal with customers questions and concerns
- Greet and direct patrons to appropriate service areas
- Perform all closing duties as a lead supervisor
- Perform ID and bag checks
- Prepare and file proper paperwork at opening and closing of shift for all staff
- Gather and input labor slips for shift.
- Maintained excellent customer relations.
- Responded quickly to emergency situations to assess and deflect issues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Helped management plan and serve bar menu exceeding customer expectations.
Senior Design Consultant
TSC Furnishings
10.2014 - 02.2017
- Greeted incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice
- Trained all new sales employees on effective techniques
- Answered incoming telephone calls with professional and knowledgeable responses
- Described use and operation of merchandise to customers
- Placed special merchandise orders for customers
- Created professional presentations to creatively communicate design intent and direction
- Provided expert product and service information
- Visited home sites when necessary to assess and fulfill customer needs
- Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget.
- Identified design requirements for each project.
- Applied skill in color theory and composition to bring client visions to fruition.
- Created sketches and technical drawings to present design concepts to clients.
- Analyzed feedback from customers and staff to refine design concepts.
- Utilized various software programs, creating 3D models of design concepts.
- Collaborated with senior management to develop, review and finalize design concepts.
- Obtained approval of concepts by submitting rough drafts to management or to client.
Auto Maintenance Service Technician
Advanced Motoring, Concepts
04.2006 - 10.2014
- On site engine and transmission oil change
- Serviced air conditioning, heating, engine-cooling and electrical systems
- Examined vehicles to determine the extent of damage or malfunctions
- Communicated with customers regarding vehicle issues and potential repairs
- Repaired and replaced belts, hoses and steering systems
- Operated pneumatic tools and air compressors
- Removed and replaced tires, shocks, struts and brakes
- Repaired and replaced radiators and water pumps
- Organized work records and filed reports.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Retained accurate records of purchases, titles and sales.
Facilitator
Children's Collective Inc
05.2004 - 07.2006
- Organized weekly activities reports for the Rita Walters Complex.Monitored the academic performance of student-athletes in addition to their athletic progress
- Conducted up to 50 individual, family and couples assessment sessions per week
- Interviewed clients individually and with families to determine what services would best address their needs
- Communicated with public social and welfare agencies to obtain and provide information
- Conducted health assessments for children, adolescents and adults
- Assisted with special events/projects that enhanced the operations of the community center
- Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources
- Attended and participated in community meetings and groups
- Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs
- Collected and analyzed data
- Explained program offerings and requirements to clients and answered related questions
- Expanded client service offerings by securing grants and effectively networking
- Represented the agency to government, funding and field sources at meetings and conferences
- Addressed program and policy issues, developed best practices and improved service delivery
- US Navy
- HM3
- Hospital Corpsman
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
Education
Naval Hospital Corps School
NavyBachelor Of Public Administration - Public Administration
Arizona State University
Tempe, AZ05.2003
Liberal Arts
Compton College
2001
Liberal Arts
Long Beach City College
2000
High School Diploma -
LB Poly HS
1997
Skills
- TECHNICAL SKILLS
- MS Word
- MS Outlook
- MS Excel
Certification
Rockford University Management and Multiple Task Management Course
3.7M in Sales from Oct 2013 to Feb 2016 at TSC
PERSONAL PROFILE
Timeline
Front of House Manager
Mexican Sugar
05.2024 - Current
Front of House/Bar Manager
French Quarter Bistro
09.2021 - 12.2023
Bartender/Door Staff/Host Lead
Panama Joes Investor Group LLC
03.2018 - 09.2021
Senior Design Consultant
TSC Furnishings
10.2014 - 02.2017
Auto Maintenance Service Technician
Advanced Motoring, Concepts
04.2006 - 10.2014
Facilitator
Children's Collective Inc
05.2004 - 07.2006
Naval Hospital Corps School
Liberal Arts
Compton College
Bachelor Of Public Administration - Public Administration
Arizona State University
Liberal Arts
Long Beach City College
High School Diploma -
LB Poly HS