Deon Washington
Webster,Tx
Summary
Dynamic professional with a proven track record in leadership and problem-solving, honed across roles at T-Mobile and other leading companies. Expert in customer service and sales, with a knack for driving efficiency and enhancing team performance. Achieved significant improvements in store statistics and customer satisfaction, leveraging strong management and communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1824
1824
years of professional experience
Work History
Driver
Dominos Pizza
06.202 - Current
- Delivery
- Organization
- Customer service
- Money handling
- Food Prep
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Merchandiser
Sam’s Club
03.2022 - 01.2023
- Stocking/Facing
- Helping members (customers)
- Online shopping
- Assembly
- Layout change
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Organized store merchandise racks by size, style, and color.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Customer Service
Walmart
08.2021 - 03.2022
- Taking outbound/inbound calls
- Replying to emails
- Chats
- Online shopping for customers
- Returns
- Account audits
- Communications with vendors
- Taking payments
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
3rd Key/ Mobile Expert
T-mobile
05.2017 - 07.2021
- Opening/ Closing store
- Training
- Sales quotes
- Money handling
- Troubleshooting
- Account handling
- Colleague observation
- Product training
- Keeping up with store numbers
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Conducted market research to identify trends, guiding development of in-demand mobile features.
Salesmen
Honda Of Clear Lake
08.2016 - 07.2017
- Product Training
- Demoing
- Negotiation
- Building relationships
- Increased sales by offering advice on purchases and promoting additional products.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Front End Supervisor/ Lead of SPS
Ross Dress For Less
08.2013 - 12.2016
- Cash Handling
- Training
- Setting up a daily schedule
- Process returns
- Organization
- Check-ins
- Assigned departments
- Keeping up with store storage
- Keeping up with store statistics
- Perimeter walks
- Closing meeting
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
Education
Diploma - General Education
Zion Benton Township High School
Zion, IL05.2012
Skills
- Leadership
- Management
- Supervisor
- Sales
- Customer service
- Money handling
- Shift lead
- Security
- Call center
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Order picking and processing
- Appointment Scheduling
Timeline
Merchandiser
Sam’s Club
03.2022 - 01.2023
Customer Service
Walmart
08.2021 - 03.2022
3rd Key/ Mobile Expert
T-mobile
05.2017 - 07.2021
Salesmen
Honda Of Clear Lake
08.2016 - 07.2017
Front End Supervisor/ Lead of SPS
Ross Dress For Less
08.2013 - 12.2016
Diploma - General Education
Zion Benton Township High School
Driver
Dominos Pizza
06.202 - Current