Deon Wiley
San Diego,CA
Summary
Proven IT Specialist with a track record of enhancing system performance and data security for the US Navy. Skilled in network security (hard skill) and team leadership (soft skill), achieving a notable increase in productivity and customer satisfaction across roles. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Navy
09.2016 - Current
- Set up network profiles, security permissions, and file sharing systems.
- Troubleshoot complex hardware and software issues for a swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Assistant Manager
Neiman Marcus
11.2011 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Drug GM
Kroger
06.2006 - 04.2015
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
Education
Bachelor of Science - Computer Networks And Cybersecurity
University Maryland Global Campus
Adelphi, Maryland07.2024
Skills
- IT Troubleshooting
- Problem-solving skills
- Information Security
- End-user support
- Network Administration
- Hardware installations
- Project Management
Certification
CompTIA: Advanced Security Practitioner (CASP+ CE)
CompTIA: Cybersecurity Analyst (CYSA+)
CompTIA: Linux+ CE
CompTIA: Security+ CE
CompTIA: Network+CE
CERT: Cisco Certified Network Associate
CERT: Certified Ethical Hacker
Timeline
Information Technology Specialist
US Navy
09.2016 - Current
Assistant Manager
Neiman Marcus
11.2011 - 08.2016
Drug GM
Kroger
06.2006 - 04.2015
Bachelor of Science - Computer Networks And Cybersecurity
University Maryland Global Campus