Deona Belcher
Harrisburg,PA
Summary
Caring and empathetic Direct Care Worker with 8 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
Work History
Direct Care Worker
Help at Home
12.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Scheduled and accompanied clients to medical appointments.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
Medical Assistant (internship)
Penn State Cardiology (Camp Hill)
08.2021 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Beauty Supervisor (Pink Beauty Influencer)
Victoria’s Secret
04.2018 - 06.2020
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Trained new employees on company policies, procedures, and product knowledge for seamless onboarding experience.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours.
- Maintained a clean and inviting store environment to enhance the overall customer experience.
- Collaborated with sales associates to drive sales and meet monthly targets consistently.
- Boosted client loyalty through targeted marketing campaigns that encouraged repeat visits.
- Implemented visual merchandising strategies to attract customers and boost sales.
- Mentored junior staff members, enhancing their skills and improving overall team performance.
- Streamlined inventory management for improved stock levels and reduced waste.
- Conducted regular staff meetings for effective communication of goals, updates, and feedback.
Seasonal General Sales Support (Pink Beauty Influencer)
Victoria’s Secret
10.2017 - 06.2020
- Collaborated with leading beauty brands for sponsored content, resulting in mutually beneficial partnerships.
- Created visually appealing Instagram posts using graphic design tools, increasing engagement rates among followers.
- Mentored aspiring beauty influencers by offering personalized coaching and advice on best practices for content creation and personal branding.
- Curated an aesthetically cohesive feed across all social channels, establishing a recognizable personal brand within the industry.
- Improved audience targeting through regular analysis of insights data from various social media platforms.
- Engaged with consumers using education, passion and authenticity.
Assistant Hair Stylist
Too Divine Spa and Hair Studio
05.2017 - 05.2018
- Assisted lead hairstylist in achieving desired results for clients through efficient preparation and organization of tools and products.
- Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
- Facilitated a smooth customer experience by assisting with appointment check-ins, payment processing, and appointment confirmations.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Developed loyal clientele through consistent delivery of high-quality services, personalized attention, and expert advice on hair care routines.
- Increased appointment bookings with exceptional customer service, maintaining a welcoming atmosphere and prompt communication.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Boosted sales of retail products with appropriate product recommendations tailored to clients'' specific needs based on their hair type or concerns.
Customer Executive Accountant ll
Comcast Cable Corporation
06.2013 - 05.2017
- Enhanced brand loyalty by providing exceptional customer service through active listening and problemsolving.
- Developed and implemented customer service policies and procedures.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Exceeded client expectations through the consistent delivery of exceptional support, leading to increased trust in the brand.
- Facilitated smooth interactions with clients by staying up-to-date on industry trends and changes in product offerings, ensuring accurate information was provided at all times.
- Contributed to higher sales figures by upselling products or services when appropriate during customer interactions.
- Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing and technology issues.
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department.
Cashier
Bath & Body Works
12.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Cashier/Stylist
Body Central
04.2012 - 11.2012
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Education
Bachelor’s degree - Healthcare Management
Central Penn College
Associate in Applied Science - Medical Assisting
Central Penn College
01.2021
Certificate - Natural Medicine And Herbalism
Natural Medicine And Herbalism
01.2021
Cosmetology License -
Divine Crown Academy of Cosmetology
07.2018
Certificate - Yoga Therapy And Teacher Training
Complementary Therapists Accredited Association
03.2018
Skills
- Patient Care
- Medication Administration
- Appointment Scheduling
- Health and safety requirements
- Vitals Monitoring and Documentation
- CPR/AED
- Infection Control
- Schedule Management
- Wound care maintenance
- Diet and Nutrition
- Project Planning
- Personal Care Aide
References
- Tomicia Johnson, Teacher, Steelton Highspire Elementary School, 250 Reynders St, Steelton, PA 17113 (717) 962-2429.
- Candice Smith, Delta Dental, Harrisburg, PA 17113 (717) 425-4151.
- Carmen Henry-Harris, Professor, Penn State University, 777 W Harrisburg Pike, Harrisburg, PA, 171057, (717) 948-6000, Carmen.HenryHarris@gmail.com
- Samette George, Owner of Divine Crown Academy, Divine Crown Academy of Cosmetology and Barber, 3849c Union Deposit Rd, Harrisburg, PA, 17109, (717) 234-8463, SametteGeorge@gmail.com
Timeline
Direct Care Worker
Help at Home
12.2021 - Current
Medical Assistant (internship)
Penn State Cardiology (Camp Hill)
08.2021 - 12.2021
Beauty Supervisor (Pink Beauty Influencer)
Victoria’s Secret
04.2018 - 06.2020
Seasonal General Sales Support (Pink Beauty Influencer)
Victoria’s Secret
10.2017 - 06.2020
Assistant Hair Stylist
Too Divine Spa and Hair Studio
05.2017 - 05.2018
Customer Executive Accountant ll
Comcast Cable Corporation
06.2013 - 05.2017
Cashier
Bath & Body Works
12.2012 - 01.2013
Cashier/Stylist
Body Central
04.2012 - 11.2012
Bachelor’s degree - Healthcare Management
Central Penn College
Associate in Applied Science - Medical Assisting
Central Penn College
Certificate - Natural Medicine And Herbalism
Natural Medicine And Herbalism
Cosmetology License -
Divine Crown Academy of Cosmetology
Certificate - Yoga Therapy And Teacher Training
Complementary Therapists Accredited Association