Summary
Overview
Work History
Education
Skills
Websites
Timeline
Leadership and Honors
Generic

De’Ona Hathaway

Edison

Summary

Dynamic business management graduate with a strong foundation in communication and hands-on experience gained through internships. Eager to secure a full-time position that fosters professional development and collaboration while allowing for independent contributions. Proven ability to work effectively in team settings and autonomously, bringing a proactive approach to problem-solving and project execution. Committed to leveraging skills and knowledge to drive organizational success and achieve shared goals.


Overview

5
5
years of professional experience

Work History

Server

Bristal Assistant Living
06.2022 - Current
  • Kept organization in department as assigned.
  • Delivered exceptional customer service to enhance resident dining experiences.
  • Coordinated meal service, ensuring timely delivery and adherence to dietary requirements.
  • Assisted in training new staff on service protocols and resident interaction techniques.
  • Streamlined table setting processes, improving efficiency during peak dining hours.
  • Collaborated with kitchen staff to address special requests and resolve issues promptly.
  • Maintained cleanliness and organization of dining areas, ensuring compliance with health standards.
  • Fostered positive relationships with residents, enhancing overall community satisfaction and engagement.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Front Desk Receptionist

Seton Hall University
09.2023 - 05.2024
  • Managed multi-line phone system to route calls efficiently and greet visitors warmly.
  • Implemented organization of reception area to enhance visitor experience and improve workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Sales Associate/Cashier

Marshalls
03.2021 - 08.2021
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained store organization and presentation, ensuring compliance with visual merchandising standards.
  • Processed transactions accurately and efficiently, contributing to daily sales goals.
  • Collaborated with team members to manage inventory levels and restock merchandise promptly.
  • Trained new employees on customer service protocols and operational procedures for improved efficiency.
  • Resolved customer complaints effectively, fostering loyalty and repeat business through exceptional service.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

No Degree - Business Management

Seton Hall University, Stillman School of Business
South Orange, NJ
05.2026

No Degree - Business Management

Kean University
Union, NJ
12-2027

Skills

  • Proficient in Microsoft Office Suite
  • Social media management
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Team collaboration
  • Sales techniques
  • Tableside etiquette
  • Task prioritization

Websites

Timeline

Front Desk Receptionist

Seton Hall University
09.2023 - 05.2024

Server

Bristal Assistant Living
06.2022 - Current

Sales Associate/Cashier

Marshalls
03.2021 - 08.2021

No Degree - Business Management

Seton Hall University, Stillman School of Business

No Degree - Business Management

Kean University

Leadership and Honors

  • North Plainfield High School
  • High School Cheer Captain
  • 4-year varsity cheer plaque
  • Honor roll
  • North Plainfield High School Mentor

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