Summary
Overview
Work History
Education
Skills
Timeline
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Deona Luke

Memphis,TN

Summary

Dynamic customer service professional with a proven track record at Barnhart Industries, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction and repeat business. Committed to fostering positive relationships and delivering exceptional service.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Barnhart Industries
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front Desk Receptionist

Stepping Stones Daycare
01.2019 - 02.2022
  • Managed front desk operations, ensuring efficient communication between parents and staff.
  • Scheduled appointments and maintained accurate records for child enrollment and attendance.
  • Assisted in creating a welcoming environment for families and children during drop-off and pick-up times.
  • Handled inquiries via phone and email, providing timely information regarding daycare policies and programs.

Education

Hopeworks
Memphis, TN
02-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint resolution
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Barnhart Industries
03.2022 - Current

Front Desk Receptionist

Stepping Stones Daycare
01.2019 - 02.2022

Hopeworks

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Deona Luke