Deona Wallace
Cape Coral,Florida
Summary
I am a detail-oriented, organized, dependable team player with a positive attitude. Through my work experience, I have developed vital customer service, communication, and leadership skills. My excellent verbal and written communication skills allow me to effectively communicate with customers and colleagues, while my strong attention to detail helps me maintain a clean and organized workspace. I excel at providing exceptional customer service, managing transactions, and handling inquiries. Additionally, I am a proven team player with demonstrated leadership abilities. With expertise in preparing memos, emails, and messages, I am willing to take on added responsibilities to help meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Care Liaison
Cape Coral Hospital
10.2021 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
- Responded to in-person and telephone requests for information to support office staff.
- Educated patients on available resources within the community, helping them navigate complex healthcare systems with ease.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Served as a mentor to new Patient Care Liaisons, sharing best practices and insights gained through my experience in the field.
Lead Server
American House Senior Living Communities
12.2018 - 09.2021
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Helped residents with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled residents complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Cashier
Save A Lot
08.2018 - 03.2019
- Set up new sales displays each week with fresh merchandise.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Applied Science - Nursing
Florida SouthWestern State College
Fort Myers, FL08.2025
Skills
- Medical terminology knowledge
- Healthcare Systems Understanding
- Conflict Management
- Attention to Detail
- Courteous Phone Demeanor
- Proficient in Epic
- Proficient in Microsoft
- Adaptable
Timeline
Patient Care Liaison
Cape Coral Hospital
10.2021 - Current
Lead Server
American House Senior Living Communities
12.2018 - 09.2021
Cashier
Save A Lot
08.2018 - 03.2019
Associate of Applied Science - Nursing
Florida SouthWestern State College