Deona Watkins

Adept at managing customer inquiries and bookkeeping duties, my tenure at Saint Louis Community College honed meticulous attention to detail and interpersonal communication skills. Excelling in fast-paced environments, significantly contributed to team efficiency and customer satisfaction, showcasing a blend of rapid typing proficiency and relationship-building expertise. Diligent Office Worker with multifaceted administrative abilities and proficiency in [Software]. Handles high work volumes and maintains frequent customer contact with calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence and data entry.

• Resolved customer service issues promptly.
• Performed basic bookkeeping duties such as invoicing clients and tracking payments.
• Proficiently managed incoming calls, emails, and customer inquiries.
• Collaborated with cross-functional teams across multiple sites to ensure all fulfillment needs were met in a timely manner.
• Trained new team members on proper use of equipment and safety protocols within the warehouse environment.
• Created reports on order fulfillment performance metrics such as cost per order, turnaround time.
• Assisted customers in locating items, providing information on product features and benefits.
• Cleaned display cases, shelves and aisles regularly for optimal presentation of merchandise.