De'Onca Eady
Tucker,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
New Experience Coach
VerizonWireless
05.2022 - 08.2023
- Monitored employee productivity and provided constructive feedback and coaching
- Lead meetings and provided trainings on new materials that complied with companies plans and vision.
- Collaborated with other coaches to create and execute game plans.
- Utilized positive communication to encourage team and promote integrity and respect.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Customer Advocate
Verizon Wireless
04.2007 - 05.2022
- Strive for efficient resolutions, due to valuing customers time, and hold times
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Thrive within a service-oriented company with being able to communicate effectively with customers from diverse backgrounds.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
Case Worker
Fulton County Department Of Family And Children Service
08.2005 - 04.2007
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
Education
Some College (No Degree) - Mass Communications
Daytona Beach Community College
Daytona Beach, FLDiploma -
Mainland Senior High
Daytona Beach, FL06.1997
Skills
- Interpersonal
- Problem-solving
- Computer skills
- Active listening
- Team leader
- Microsoft Word
- Excel
- PowerPoint presentation
- Game Strategy Development
- Performance Evaluation
- Drill Practice
- Data Evaluation
Timeline
New Experience Coach
VerizonWireless
05.2022 - 08.2023
Customer Advocate
Verizon Wireless
04.2007 - 05.2022
Case Worker
Fulton County Department Of Family And Children Service
08.2005 - 04.2007
Some College (No Degree) - Mass Communications
Daytona Beach Community College
Diploma -
Mainland Senior High