Deon Christine Segal
Aurora,CO
Summary
Hardworking, organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments, and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Receptionist / Audiologist Assistant
Hello Hearing Studios
04.2023 - Current
- Counseled patients and families on communication strategies and effects of hearing loss.
- Educated clients about how to properly use, maintain and store devices.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
Chiropractor Assistant
100% Chiropractic
04.2022 - 04.2023
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Explain services to potential patients, keeping accurate schedules, resolve problems and more.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with patient x-rays and financials
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Executive Assistant
Intelligent Office
08.2021 - 03.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Manager/Server
Paragon
09.2014 - 08.2021
- Led team of servers to consistently meet customer service and sales targets.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Arts - Sociology
City College of San Francisco
San Francisco, CA05.2021
Associate of Science - Psychology
City College of San Francisco
San Francisco, CA05.2021
Skills
- 10 years of service industry and customer service
- Office Management
- Patient Schedule Management
- Patient Intake Procedures
- 5 years of management experience
- Performs well in high-demand, fast paced environments
- Committed to quality service and 100% client satisfaction
- Patient Interviews/ Relations
- Critical Thinking
- Completing Insurance Forms
- Explaining Procedures to Patients
- Compassionate Care
- Account Updates
- X-Ray Processing
References
Dr. Gina Gates, Hello Hearing Studios (970)-903-0031
Dr. Haelee Estis, 100 Percent Chiropractic (561) 430-7433
Dr. Samantha Rose, 100 Percent Chiropractic (720) 641-8874
GM Matt Dondaville, Paragon (805) 450-5218
Timeline
Receptionist / Audiologist Assistant
Hello Hearing Studios
04.2023 - Current
Chiropractor Assistant
100% Chiropractic
04.2022 - 04.2023
Executive Assistant
Intelligent Office
08.2021 - 03.2022
Manager/Server
Paragon
09.2014 - 08.2021
Associate of Arts - Sociology
City College of San Francisco
Associate of Science - Psychology
City College of San Francisco
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