Deondra Andrews
Richmond,VA
Summary
Seasoned professional with 12 years of customer service experience seeking a Customer Support Rep role. Skilled in Medicare applications, eligibility processes, and safety precautions. Proficient in team leadership, communication, and problem-solving, with a background in diverse customer-facing environments.
Overview
14
14
years of professional experience
Work History
Warehouse Staff
Owens & Minor
09.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Eligibility Specialist
Maximus Inc
01.2021 - 09.2023
- Process Medicare applications with keen attention to detail, ensuring accurate eligibility determinations and compliance with federal guidelines
- Provide exemplary customer service, utilizing strong communication skills and mathematical proficiency to assist applicants and resolve inquiries efficiently.
Mortgage Clerk
Teleperformance
Henrico, Va
06.2018 - 04.2020
- Efficiently processed and reviewed loan documentation, ensuring compliance with company policies and industry regulations while providing exceptional customer service to clients at Teleperformance.
Valet Parking at VCU Health
Allied and Associates
01.2015 - 01.2018
- Ensured the secure and efficient parking of vehicles, adhering strictly to safety protocols to minimize risk and maintain an orderly flow of traffic
- Delivered exceptional customer service, providing clear guidance and assistance to patrons navigating the parking facilities.
Fast Food Restaurant
McDonalds
01.2011 - 01.2015
- Led a team to deliver high-quality customer service, efficiently managing order accuracy and response time
- Handled daily cash operations and contributed to kitchen duties, ensuring compliance with food safety standards.
Education
EMS training -
Old Dominion EMS Alliance
01.2022
Skills
- Experience With Microsoft Office
- Patience
- Verbal and Written Communication
- Dependability
- Interpersonal Skills
- Conflict Resolution
- Active Listening
- Adaptability
- Empathy
- Communication skills
- Problem-solving
- Technical proficiency
- Customer relationship management (CRM) software
- Active listening
- Product knowledge
- Time management
- Multitasking
- Conflict resolution
Timeline
Warehouse Staff
Owens & Minor
09.2023 - Current
Eligibility Specialist
Maximus Inc
01.2021 - 09.2023
Mortgage Clerk
Teleperformance
06.2018 - 04.2020
Valet Parking at VCU Health
Allied and Associates
01.2015 - 01.2018
Fast Food Restaurant
McDonalds
01.2011 - 01.2015
EMS training -
Old Dominion EMS Alliance