Deondra Dabney
Mesquite,TX
Summary
Administrative assistant and Payroll Analyst with more than 5 years of experience in office setting. Assistant that thrives in a demanding, fast-paced environment. Knowledgeable in handling confidential matters and proprietary information Communication (written and verbal) Prioritization, Organization, Problem Solving. Research accounts for lost funds, billing, increases to attempt to find a resolution. Customer Service as well as assist with accounts, billing invoices and concerns.
Overview
13
13
years of professional experience
Work History
Payroll Analyst
Nordic Intermodal
11.2020 - Current
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Created new hire and termination documents for payroll
- Versatile service representative with proven experience in fast-paced call center environments.
- Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
- Brings talent as a record-breaking service provider with 99% positive customer feedback rate.
- Verified discrepancies and resolved clients' billing issues
- Delighted customers by researching, analyzing and responding to billing inquiries quickly.
- Managed bank accounts and reviewed appropriate reports in compliance with contract management processes and accounting deliverable requirements.
- Received, reviewed and verified validity and completeness of appropriation, accounting, and financial data.
Safety Coordinator
Nordic Intermodal
11.2019 - 11.2020
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- handles incoming calls from customers.
- responsible for receiving calls at the call center from customers and answer questions.
- Assist with complaints, and concerns
- troubleshoot both product or service issues with the customer to attempt to find a resolution
CurrentVerification Clerk
Stevens Transport
08.2015 - 10.2019
- Data entry, 150 calls a day inbound, outbound calls, review all applications assigned, review background, employment verifications, reports, spreadsheet, excel, faxing,
- Microsoft office
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verified discrepancies and resolved clients' billing issues
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving of issues.
Front Office
Johnson's Chiropractic
10.2011 - 08.2015
- Data entry, outpatient coding, receptionist, set clients up for therapy, faxing, insurance verification, payments, filing charts numerical order
Education
Diploma - Medical Insurance Billing and Coding, Business Management
Everest College
Dallas, TXNo Degree - Business Management
TVCC Terrell Campus
Terrell, TX11.2025
Skills
- Internal Controls
- Payroll Processing
- Payroll Administration
- Weekly Driver Payroll Processing
- Exceptional Microsoft Excel Skills
- Interpersonal and Written Communication
- Active Listening
- Spreadsheet Creation
- Telephone Etiquette
- Concentration and Speed
- Meeting Deadlines
- Customer Billing
- Accounting Systems
Timeline
Payroll Analyst
Nordic Intermodal
11.2020 - Current
Safety Coordinator
Nordic Intermodal
11.2019 - 11.2020
CurrentVerification Clerk
Stevens Transport
08.2015 - 10.2019
Front Office
Johnson's Chiropractic
10.2011 - 08.2015
Diploma - Medical Insurance Billing and Coding, Business Management
Everest College
No Degree - Business Management
TVCC Terrell Campus
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