Deondra Hemphill
Rock Hill,United States
Summary
Analytical Client Services Specialist offering 7 years of experience working in client management, administration, and customer satisfaction. Well-versed in monitoring compliance by using technology in the management of a caseload, including progress reports and navigating management databases.; Detail-oriented with data entry during the process of transferring information.; Expertise in strategically organizing solutions.; Committed to helping clients assess information.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Offender Supervision Specialist
South, Pardon and Parole Services
Rock Hill , SC
2021.11 - Current
- Performed successful management over one hundred supervision plans to guarantee successful completion of probation.
- Established relationships during meetings with local facilities to determine appropriate treatment for offenders.
- Provide empathy and resolution based approach while receiving sensitive information.
Human Services Specialist, Cashier
South Carolina, Probation, Pardon and Parole Services
Spartanburg , SC
2020.07 - 2021.11
- Evaluated client needs to further assist them with financial transactions and concerns.
- Transferred data from sentence sheet into offender management database with 0% error.
- Organized offender information by creating filing system to distribute client information to agents.
Server
Longhorn Steakhouse
Spartanburg, Columbia , SC
2016.08 - 2020.07
- Provided excellent customer service by maintaining enthusiasm and ensuring satisfaction during experience .
- Increased sells by suggesting items based on preference of customer.
- Performed successful communication skills by relaying food modifications and allergies on behalf of customer.
Education
Bachelor’s Degree - Political Science
University of South Carolina
Columbia 2016.08 - 2018.12
Associate’s Degree - Business Administration
Spartanburg Methodist College
Spartanburg 2014.08 - 2016.05
High School Diploma -
Paul M. Dorman High Schoool
Roebuck, SC 2010.08 - 2014.05
Skills
Analytical and Critical Thinking
undefinedCertification
(ISC) 2 Certified Information Systems Security Professional
Timeline
(ISC) 2 Certified Information Systems Security Professional
2023-07
Offender Supervision Specialist
South, Pardon and Parole Services
2021.11 - Current
Human Services Specialist, Cashier
South Carolina, Probation, Pardon and Parole Services
2020.07 - 2021.11
Server
Longhorn Steakhouse
2016.08 - 2020.07
Bachelor’s Degree - Political Science
University of South Carolina
2016.08 - 2018.12
Associate’s Degree - Business Administration
Spartanburg Methodist College
2014.08 - 2016.05
High School Diploma -
Paul M. Dorman High Schoool
2010.08 - 2014.05
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