Deondra Milton

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Skill- Problem solving, Teamwork, Organization Skills, Attention to Detail, Maintain Accuracy in Filling Prescriptons, Communication, Computer Literacy, Data Entry.

• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

• Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
• Counted, measured, and compounded medications following standard procedures.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.