Deondra Stephans
Fort Wayne,IN
Summary
Orderly and committed Administrative Assistant/Office Manager offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks
Overview
33
33
years of professional experience
Work History
Claim Follow Up
Professional Medical Billing
11.2022 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Supported team members during periods of high workload or staff absences, ensuring uninterrupted service delivery in medical insurance billing operations.
- Verified insurance of patients to determine eligibility.
- Adhered to established standards to safeguard patients' health information.
- Used data entry skills to accurately document and input statements.
Administrative Assistant
Community Funeral Care Carmichael Chapel
10.2021 - 09.2023
- Assisted funeral director in coordination of services.
- Offered administrative expertise in managing funeral home operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or
Office Manager
Carmichael Funeral Service
04.2008 - 10.2021
- Assisted funeral director in coordination of services.
- Offered comfort and counseling to address bereaved family members' needs.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Offered administrative expertise in managing funeral home operations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
Machine Operator
Tokheim Corporation
04.1991 - 07.2006
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Operated multiple fabricating machines, cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
- Painted and applied protective coatings to various parts to prevent water, oxygen and electrolytes from coming in contact with metal.
- Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
Education
Some College (No Degree) - Funeral Service
Mid America Mortuary College
Jeffersonville, INAssociate of Applied Science - Business
International Business College - Fort Wayne
Fort Wayne, IN05.2002
High School Diploma -
Northrop High School
Fort Wayne, IN06.1989
Skills
- Advanced MS Office Suite knowledge
- Cash deposit preparation
- Recordkeeping and bookkeeping
- Check processing
- Data entry documentation
- Life insurance knowledge
- Staff scheduling
- MS Word, Excel and Outlook
- Decision-making
- People skills
- Flexible
- Troubleshooting
- Insurance claims processing
- HIPAA Compliance
- Claims Processing
- Insurance Verification
Timeline
Claim Follow Up
Professional Medical Billing
11.2022 - Current
Administrative Assistant
Community Funeral Care Carmichael Chapel
10.2021 - 09.2023
Office Manager
Carmichael Funeral Service
04.2008 - 10.2021
Machine Operator
Tokheim Corporation
04.1991 - 07.2006
Some College (No Degree) - Funeral Service
Mid America Mortuary College
Associate of Applied Science - Business
International Business College - Fort Wayne
High School Diploma -
Northrop High School
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