Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deondra Wade

Dallas

Summary


Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.

Overview

14
14
years of professional experience

Work History

General Manager

Racetrac
05.2022 - Current
  • Managed a team of 17 employees, 1 assistant manager and 3 managers
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategically by 40%
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Ensured compliance with brand regulations as well as health and safety guidelines within all aspects of business operations.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning tasks tailored to business needs.

General Manager

Golden Chick
10.2018 - 05.2022
  • Managed a team of 24 employees, 1 assistant manager, 3 managers
  • Responsible for Team performance and productivity
  • Experience cultivating and maintaining guest relations through dynamic floor presence
  • Monitor compliance with food safety and hygiene regulations
  • Drove year-over-year business growth by 30% while leading operations
  • Managed budget implementations, employee reviews, training, schedules
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maximized quality assurance by completing frequent line checks.

General Manager

Shell Shak Restaurant
06.2013 - 10.2018
  • Managed a team of 29 employees and 3 managers
  • Coordinate daily front of house and back of house restaurant operations
  • Produce daily reports of sales and ensure cash policy compliance
  • Respond efficiently and accurately to customer concerns while maintaining excellent customer service to maximize customer satisfaction
  • Monitor ordering, inventory, sales and waste
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons
  • Managed and motivated employees to be productive and engaged in work
  • Fitted in when needed to drive team and store success

Manager

Legacy Hall, Texas Roots Chicken Shak
12.2011 - 04.2013
  • Responsible for team of 12 employees and 2 mangers
  • Maintaining restaurant by overseeing employee work in front and back of house
  • Exceeded company goals by up selling items and promoting online
  • Exercised composure under pressure and in escalated customer service scenarios
  • Managed employees and oversaw quality compliance with company standards for food safety and services
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintain highest quality standards to ensure a safe working environment including maintaining HAACP, Board of Health protocols in everyday duties for all employees

Education

High School Diploma -

Hillcrest High School
Dallas, TX
05.2001

Skills

  • Effective leader
  • Efficient multi-tasker
  • Time management
  • Problem resolution
  • Leadership and team building
  • Team player
  • Training and coaching
  • Team leadership
  • Customer relations
  • Training and development
  • Relationship building
  • Customer relationship management
  • Staff supervision
  • Verbal and written communication
  • Staff training and development
  • Team training and development
  • Motivation
  • Schedule managemen
  • Operations management

Timeline

General Manager

Racetrac
05.2022 - Current

General Manager

Golden Chick
10.2018 - 05.2022

General Manager

Shell Shak Restaurant
06.2013 - 10.2018

Manager

Legacy Hall, Texas Roots Chicken Shak
12.2011 - 04.2013

High School Diploma -

Hillcrest High School

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