Deondra Wade
Dallas
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
14
14
years of professional experience
Work History
General Manager
Racetrac
Grand Prairie, TX
05.2022 - Current
- Managed a team of 17 employees, 1 assistant manager and 3 managers
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategically by 40%
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Ensured compliance with brand regulations as well as health and safety guidelines within all aspects of business operations.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Enhanced client satisfaction by delivering thorough and efficient cleaning tasks tailored to business needs.
General Manager
Golden Chick
Garland, TX
10.2018 - 05.2022
- Managed a team of 24 employees, 1 assistant manager, 3 managers
- Responsible for Team performance and productivity
- Experience cultivating and maintaining guest relations through dynamic floor presence
- Monitor compliance with food safety and hygiene regulations
- Drove year-over-year business growth by 30% while leading operations
- Managed budget implementations, employee reviews, training, schedules
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
General Manager
Shell Shak Restaurant
06.2013 - 10.2018
- Managed a team of 29 employees and 3 managers
- Coordinate daily front of house and back of house restaurant operations
- Produce daily reports of sales and ensure cash policy compliance
- Respond efficiently and accurately to customer concerns while maintaining excellent customer service to maximize customer satisfaction
- Monitor ordering, inventory, sales and waste
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons
- Managed and motivated employees to be productive and engaged in work
- Fitted in when needed to drive team and store success
Manager
Legacy Hall, Texas Roots Chicken Shak
12.2011 - 04.2013
- Responsible for team of 12 employees and 2 mangers
- Maintaining restaurant by overseeing employee work in front and back of house
- Exceeded company goals by up selling items and promoting online
- Exercised composure under pressure and in escalated customer service scenarios
- Managed employees and oversaw quality compliance with company standards for food safety and services
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintain highest quality standards to ensure a safe working environment including maintaining HAACP, Board of Health protocols in everyday duties for all employees
Education
High School Diploma -
Hillcrest High School
Dallas, TX05.2001
Skills
- Effective leader
- Efficient multi-tasker
- Time management
- Problem resolution
- Leadership and team building
- Team player
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Relationship building
- Customer relationship management
- Staff supervision
- Verbal and written communication
- Staff training and development
- Team training and development
- Motivation
- Schedule managemen
- Operations management
Timeline
General Manager
Racetrac
05.2022 - Current
General Manager
Golden Chick
10.2018 - 05.2022
General Manager
Shell Shak Restaurant
06.2013 - 10.2018
Manager
Legacy Hall, Texas Roots Chicken Shak
12.2011 - 04.2013
High School Diploma -
Hillcrest High School