Summary
Overview
Work History
Education
Skills
Additional Information - Certificates Licenses
References
Timeline
Generic

DEONDRANESHIA WILLIAMS

Tallahassee,Florida

Summary

Looking for a entry level career in the insurance claims field. Dedicated to accurately and ethically determining liability in insurance claims. Committed to avoiding litigation by ensuring fair settlements with claimants. Talented problem-solver with several years of high levels of social competence and a passion for helping people in crisis. Personable in managing client relationships and assisting clients to resolve problems and find solutions.

Overview

14
14
years of professional experience

Work History

Family & Community Engagement Coordinator

Children's Home Society
09.2023 - Current

Increase parent and community involvement and communication in schools. • Assist in the implementation of an overall outreach plan to engage families to participate in activities and services on campus and in the community. • Coordinate and execute activities and logistics and support community activities in conjunction with Community Partnership School and school leadership in support of the goals set forth in the outreach plan. • Identify, engage and support community action groups and centers of influence in the community. • Coordinate local marketing activities, awareness campaigns, and events. • Provide information, advice, content and recommendations for community engagement activities to senior management and school leadership to advance visibility and Community Partnership School outcomes. • Develop and cultivate community outreach through presentations for new and existing engagement opportunities. • Provide information, advice and recommendations for press release content, feature stories and local media to senior management. • Participate in maintaining accurate and complete parent and community member participation and engagement data. • Build nurturing relationships with Community Partnership School leadership and staff. • Maintain a warm and inviting Parent Resource Center to foster relationships between parents, school personnel, and students. • Develop key community relationships to enhance outreach and build a resource list for parents and students. • Support programs and/or activities that concentrate on parent participation for the purpose of promoting a successful school experience for students and providing networking opportunities for parents. • Collaborate with school administrative personnel to align system goals, program objects, and community services; serve as creative partner for the Community Partnership School Program Team. • Coordinate educational opportunities for the purposes of promoting student achievement, student attendance, and home-school partnerships. • Develop relationships with parents, engaging them in areas of the school to influence the success of students and staff. • Assist in overcoming language barriers at gatherings, home and social visits, and at school activities. • Make home visits and/or phone calls to identify parent needs. • Support creation of targeted programming to engage parents and students new to the school and provide specific strategies to involve them in student success. • Prepare written materials for documenting activities, providing written reference and/or conveying information. • Possible direct transport or arrange for transportation of clients. • Submits all documentation in a timely manner (attendance, events, volunteers, etc.)


President/Advocate

The Togetherness Foundation
12.2022 - Current
  • Assist families with referral resources, plan and coordinate community outreach events
  • Oversee the day to day operations of a public 501(c)3 - Identify and analyze trends within families and children, build interpersonal relationships and families and children.

Licensed Insurance Claims Agent

Assured Partners Insurance
07.2018 - 03.2023
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
  • Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
  • Streamlined claims documentation process, resulting in faster resolution times for claimants.
  • Contributed to company-wide cost savings by identifying opportunities for improvement in claims handling processes and procedures, resulting in increased operational efficiency.
  • Minimized loss exposure by conducting thorough evaluations of property damage and determining appropriate repair or replacement costs based on industry standards.
  • Promoted positive working environment by fostering collaboration among team members and encouraging open communication channels.
  • Stayed current on industry trends and regulatory changes by attending conferences, seminars, and professional development workshops.
  • Enhanced team productivity by sharing industry knowledge and best practices with colleagues during training sessions.
  • Collaborated with underwriters to ensure accurate assessment of risk and appropriate policy pricing for clients.
  • Negotiated settlements with claimants, balancing the interests of both insurance company and insured party while maintaining professional relationships.
  • Improved customer satisfaction rates by addressing claimant concerns promptly and providing clear explanations of policy coverage.
  • Communicated effectively with diverse clientele, adjusting communication style as needed to suit individual needs and preferences.
  • Conducted thorough investigations of claims, gathering relevant information from various sources to determine liability and coverage.
  • Followed up with customers on unresolved issues.
  • Investigated accidents or incidents to determine cause and extent of damages.
  • Checked documentation for accuracy and validity on updated systems.

Licensed Personal Banker

Wells Fargo Bank N.A
07.2010 - 05.2013
  • Analyzed and reviewed financial statements for accuracy and to help determine credit worthiness
  • Maintained files and record keeping for relationships with high net-worth individuals and businesses
  • Assisted clients with opening and closing both business and personal accounts
  • Complied with state laws and company policies to mitigate risks
  • Handled and processed large cash and monetary transactions all while providing exceptional customer service.

Education

High School Diploma -

Youth Co-Op /Key West High School
Miami, FL
06.2008

Skills

  • Analytical Thinker
  • Time Management
  • Prioritize and Multitask
  • Decision-Making
  • Conflict Resolution
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Active Listening
  • Claims Processing

Additional Information - Certificates Licenses

20-44 License (Personal Lines Agent), 05/07/15

6-20 License (Adjuster All Lines), 03/27/2023

References

  • Samone Franklin, Community Partnership School Director 850-524-9794
  • Marie Cain, Youth Intake Specialist, 305-246-6351

Timeline

Family & Community Engagement Coordinator

Children's Home Society
09.2023 - Current

President/Advocate

The Togetherness Foundation
12.2022 - Current

Licensed Insurance Claims Agent

Assured Partners Insurance
07.2018 - 03.2023

Licensed Personal Banker

Wells Fargo Bank N.A
07.2010 - 05.2013

High School Diploma -

Youth Co-Op /Key West High School
DEONDRANESHIA WILLIAMS