Deondray Cleveland
Littlefield
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receiving Department
Resource MFG
10.2024 - Current
- Maintained a safe working environment by enforcing safety policies and conducting regular inspections.
- Minimized product loss during receiving process by implementing proper handling techniques.
- Streamlined communication channels between receiving department and other internal teams to facilitate seamless integration of goods into inventory.
Sales Associate
Frontier Dodge
03.2023 - 10.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
GENE MESSER FORD
03.2020 - 03.2023
- My job as a sales associate is to ensure that I am up to date on product knowledge to be able to adequately assist my customers in being able to make an informed decision to purchase a vehicle
Team Leader
VXI Global Solutions
03.2017 - 08.2020
- Manages and leads a team of employees
- Communicates goals, safety practices, and deadlines to team
- Motivates team members and assesses performance
- Provides help to management, including hiring and training, and keeps management updated on team performance
- Communicates concerns and policies among management and team members
Floor Manager
T-Mobile
08.2019 - 03.2020
- My job as a Floor Manager at T-Mobile was to track performance along the sales agents, use active decision making skills to be able to assist agents in closing sales and recommending products to customers
- My day to day responsibilities were to ensure inventory levels were always adequate for the next sales day, making sure all money was accounted for and balanced at the start/end of the day, ensure all safety measures were in place day to day, communicating with sales staff about their weaknesses and strengths to make sure they were closing sales effectively
Kitchen Department Manager
McDonalds
03.2017 - 08.2018
- As the kitchen department manager at McDonald's, my job was to ensure the training of all production area such as the initiator, fry person, assembler, grill person, prep and salad person
- Kitchen manager also has to perform an inventory count at least once a week and then one big monthly inventory at the end of the month
- Since the kitchen manager takes the inventory, I was also in charge of ordering all the food and supplies according to the store's needs
- Some other duties were assisting with hiring and conducting interviews, traveling to surrounding restaurants to assist with new product launches, and balancing out the money at the start and end of the day
Phone Banker II/Sales Associate
Wells Fargo Phone Bank
09.2016 - 03.2017
- As a phone banker, it was my duties to assist incoming callers with all of their needs when it came to their Wells Fargo bank account such as transferring funds, ordering checks, and filing disputes
- This was a sales position so it was also my responsibility to assist customers with any information they may need when it comes to opening a new bank account and applying for credit lines such as a new credit card, loan, mortgage and would even assist customer on taking out equity on their property
Team Leader
Convergys Inc
05.2013 - 08.2016
- As a Team Leader at Convergys I was responsible for the day-to-day supervision of a group of call center associates
- This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability
Education
High school or equivalent -
Amherst High School
Amherst, TX05.2013
Skills
- Interviewing
- Inventory
- Management
- Cold calling
- Dealership experience
- Microsoft Office
- Google Docs
- Training
- Outside Sales
- Recruiting
- Marketing
- Organizational Skills
- Banking
- Pricing
- Retail sales
- Cash Handling
- Communication skills
- Sales
- Sales management
- Cooking
- Profit & Loss
- Kitchen management
- Profit & loss
- B2B sales
- Negotiation
- Budgeting
- Kitchen experience
- Inside sales
- Leadership
- Customer service
- Food Preparation
- Sales Management
- Sales (8 years)
- Training & development
- Problem-solving
- Presentation skills
- Purchasing
- Outside sales
- CRM software
- Culinary experience
- Telemarketing
- Retail sales
- Online Sales (6 years)
- POS
- CRM Knowledge
- Virtual Sales
- Over the Phone Sales
- In-Person Sales
- Shipping and receiving
- Warehouse operations
- Stock control
- Time management
- Cleaning and sanitizing
- Teamwork and collaboration
Accomplishments
- Achieved multiple top salesman awards across in-person, B2B, Remote, and Phone Sales
- Collaborated with teams or 5-20 people to exceed company targets.
- Supervised teams of up to 20 staff members.
- Cross-trained in multiples industries to learn customers buying cycles/motivation.
- Maintained detailed records of all sales/transactions in multiple industries.
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Skills And Abilities
- Microsoft Office
- CRM Knowledge
- Virtual Sales
- Over the Phone Sales
- In-Person Sales
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Receiving Department
Resource MFG
10.2024 - Current
Sales Associate
Frontier Dodge
03.2023 - 10.2024
Sales Associate
GENE MESSER FORD
03.2020 - 03.2023
Floor Manager
T-Mobile
08.2019 - 03.2020
Team Leader
VXI Global Solutions
03.2017 - 08.2020
Kitchen Department Manager
McDonalds
03.2017 - 08.2018
Phone Banker II/Sales Associate
Wells Fargo Phone Bank
09.2016 - 03.2017
Team Leader
Convergys Inc
05.2013 - 08.2016
High school or equivalent -
Amherst High School
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