Deondray Greene
Blythewood,SC
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
13
13
years of professional experience
Work History
911 Telecommunicator Dispatcher
Williamsburg County Sheriff's Office
07.2023 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
Adult Protective Services Case Manager
South Carolina Department Of Social Services
10.2024 - Current
- Improved service outcomes with effective team collaboration.
- Coordinated referrals for clients to ensure timely access to services.
- Coordinated team efforts to streamline case management processes.
- Engaged with clients to identify barriers to access for necessary services.
- Developed individualized care plans for improved client outcomes.
- Developed crisis management plans for at-risk clients.
- Implemented strategies to increase public awareness of social and community service programs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Contractor/Director of Programs and Services
The Art of Living South Carolina
03.2022 - 08.2024
- Complete care planning for individuals as in Medicaid application, Medicare Application, OSS Application, Social Security Representative Payee Application, Food Stamps Application, DDSN Waiver Services Request, Admission Process for Residential and Day Program Placements, etc
- Inform and research services that are available to participants
- Supervise the day-to-day operation for all programs, residential and day programs
- Complete residential and day program plans as required by South Carolina Disabilities and Special Needs
- Complete Social Security Administration documentation as requested
- Ensure all health insurance as in Medicaid and Medicare remains active
- Assist with applying for food stamps for residential individuals
- Partake in med reviews with the medical doctor, psychologist, psychiatrist, and other medical personnel
- Ensure that all medications are available and assist pharmacy needs as needed
- Plan community interaction and community resources to assist individuals with being active in their community
- Monitor monthly objectives and document progress
- Ensure that all medical appointments are scheduled and completed
- Complete all follow-ups as required by the medical doctors
- Comply with all state and federal regulations for South Carolina Department of Disabilities and Special Needs, DHEC and Alliant.
- Drove program alignment with organizational goals by implementing strategic planning initiatives.
- Presented program updates to executive leadership for strategic alignment.
- Established performance metrics to track program success.
- Implemented project management methodologies to streamline operations.
- Oversaw multiple projects for timely delivery and alignment with client expectations.
- Streamlined project workflows by implementing agile methodologies.
Community Residential Care Facility Coordinator
Florence County Disabilities and Special Needs
04.2022 - 04.2024
- Provide supervision of CRCF14 staff in performing duties relevant to the position(s)
- Assure adequacy of staff through training and reviews of assigned duties
- Maintain staff development and training records and ensure training progress
- Complete and monitor Residential Support Plans for supported individuals
- Aide Behavior Support Plans designed to be effective without adverse or deprivation techniques
- Coordinate all hiring, evaluating, disciplining, and terminating of staff as needed
- Created tracking tools to monitor project milestones and deliverables.
- Developed and maintained communication channels for team members to promote collaboration and clarity in project goals.
- Streamlined meeting processes with clear agendas and follow-up actions to enhance team productivity.
- Coordinated project timelines by managing schedules and resources to ensure on-time completion of deliverables.
Habilitation Manager
Florence County Disabilities and Special Needs
10.2017 - 04.2022
- Created and monitored of annual Day Program support plans.
- Provided ongoing supervision and mentoring to direct support staff, fostering a high level of professionalism and commitment to client care.
- Ensured proper documentation of all aspects related to client care including intake assessments, progress notes, incident reports, discharge summaries.
- Complied with all DDSN requirements and meet deadlines as required.
- Ensured ongoing compliance to have successful Alliant yearly reviews.
- Implemented data-driven decision-making processes to improve service delivery outcomes and optimize resource allocation.
- Streamlined workflows within the department by developing efficient systems for task assignment, tracking, and reporting.
- Enhanced client independence by implementing person-centered plans and coordinating individualized support services.
- Cultivated a supportive work culture that encouraged professional growth, teamwork, and open communication among employees.
- Facilitated community integration for clients by connecting them with local resources, activities, and opportunities for socialization.
- Established strong partnerships with community organizations to expand available resources for clients within the habilitation program.
- Led the development of innovative strategies for improving service delivery, resulting in enhanced overall program effectiveness.
Vocational Specialist
Florence County Disabilities and Special Needs
06.2016 - 10.2017
- Provided training and care for people with intellectual disabilities in Day Program
- Followed Day Service plans as completed from plan meeting
- Performed assigned duties following prescribed standard practices involving the application of readily understood rules and procedures
- Maintained up-to-date knowledge regarding industry trends and employment opportunities within the local region, effectively guiding clients toward suitable job prospects.
- Organized and facilitated various workshops and training sessions aimed at enhancing clients'' professional skills and knowledge.
- Maintained detailed case notes regarding client progress, ensuring effective communication among team members and accurate reporting of outcomes.
- Promoted a positive work environment, effectively managing conflicts and resolving issues among both staff members and clients.
Human Services Assistant
Florence County Disabilities and Special Needs
12.2015 - 06.2016
- Provided training and care for people with intellectual disabilities residing in a residential facility
- Assisted supported individuals with activities of daily living
- Followed Residential Support Plans as completed and outlined
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Acted as mandatory reporter of abuse.
- Described procedures, requirements, and benefits to clients and interested parties.
Certified Nursing Assistant
Kingstree Nursing Facility and Lake Moultrie Nursi
05.2014 - 11.2015
- Assisted residents in activities of daily living
- Assisted with toileting and bathing needs
- Provided a safe environment to prevent falls
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
Alorica
10.2020 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Customer Service Representative
Sykes Call Center
07.2012 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Psychology
Francis Marion University
Florence, SC12.2021
Associate of Science - General Studies
Williamsburg Technical College
Kingstree, SC05.2015
Associate of Arts - General Studies
Williamsburg Technical College
Kingstree, SC05.2015
High School Diploma -
Timberland High School
St. Stephens, SC06.2010
Skills
- Software Processing System: Word, Excel, PowerPoint
- Clerical experience
- SC DDSN Therap
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Relationship building
- Multitasking
- Excellent communication
- Client needs assessments
- Written and verbal communication
- Client assessment
- Conflict resolution
- Positive attitude
- Client empowerment
- Resource identification
- Individualized counseling
- Intervention plans
- Annual case reviews
- Data entry and analysis
Languages
English
Timeline
Adult Protective Services Case Manager
South Carolina Department Of Social Services
10.2024 - Current
911 Telecommunicator Dispatcher
Williamsburg County Sheriff's Office
07.2023 - Current
Community Residential Care Facility Coordinator
Florence County Disabilities and Special Needs
04.2022 - 04.2024
Contractor/Director of Programs and Services
The Art of Living South Carolina
03.2022 - 08.2024
Customer Service Representative
Alorica
10.2020 - 07.2023
Habilitation Manager
Florence County Disabilities and Special Needs
10.2017 - 04.2022
Vocational Specialist
Florence County Disabilities and Special Needs
06.2016 - 10.2017
Human Services Assistant
Florence County Disabilities and Special Needs
12.2015 - 06.2016
Certified Nursing Assistant
Kingstree Nursing Facility and Lake Moultrie Nursi
05.2014 - 11.2015
Customer Service Representative
Sykes Call Center
07.2012 - 10.2022
Bachelor of Science - Psychology
Francis Marion University
Associate of Science - General Studies
Williamsburg Technical College
Associate of Arts - General Studies
Williamsburg Technical College
High School Diploma -
Timberland High School
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