Deondre Locket
Springdale,AR
Summary
Well-versed Technical Business Analyst studied at aligning companies' true technological needs with budgeting requirements. Supportive through full technology lifecycles, from onboarding to end-of-life. Optimizes business performance by creating situations that benefit staff morale as much as financial growth. Designs thoughtful, human-centric approaches to integrating IT needs with employee desires.
Overview
6
6
years of professional experience
Work History
Technical Business Analyst
Admin Allegiant
04.2024 - Current
- Conducted gap analyses between current state systems/processes and future state goals in order to formulate action plans aimed at bridging identified discrepancies.
- Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.
- Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
- Evaluated existing systems for improvement opportunities, resulting in increased performance and reduced costs.
IT Analyst
Tyson Foods Inc
07.2023 - 03.2024
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Installed system updates to address vulnerabilities and reduce security issues.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Streamlined IT processes by implementing automation tools and reducing manual effort.
Logistics Coordinator
Giltner Logistics Solutions
02.2023 - 05.2023
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Technical Business Analyst/Data Analyst
Genpact Banking Solutions
07.2022 - 01.2023
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Evaluated existing systems for improvement opportunities, resulting in increased performance and reduced costs.
Tech Maintenance/Outreach Coordinator
Fast Lane Entertainment
06.2021 - 01.2022
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Front Desk Specialist/Event Planner
Jones Center For Families
05.2018 - 01.2021
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
Education
Information Systems Diploma -
Northwest Technical Institute
Springdale, AR05.2025
Skills
- Remote Support
- Team Collaboration
- User Acceptance Testing
- Software development life cycle
- SQL Proficiency
- Requirements Gathering
- Root Cause Analysis
- Solution Implementation
- Gap analysis
- Project Management
- Strategic Planning
- Risk Assessment
- Stakeholder Communication
- Business Process Mapping
- Executive-Level Presentations
Timeline
Technical Business Analyst
Admin Allegiant
04.2024 - Current
IT Analyst
Tyson Foods Inc
07.2023 - 03.2024
Logistics Coordinator
Giltner Logistics Solutions
02.2023 - 05.2023
Technical Business Analyst/Data Analyst
Genpact Banking Solutions
07.2022 - 01.2023
Tech Maintenance/Outreach Coordinator
Fast Lane Entertainment
06.2021 - 01.2022
Front Desk Specialist/Event Planner
Jones Center For Families
05.2018 - 01.2021
Information Systems Diploma -
Northwest Technical Institute
Additional Information
Understanding the structures of technological databases, and software development processes. Understanding programming languages, (python, SQL, and Java), data analysis tools, and system design. Using skills to bridge technical teams and business stakeholders by analyzing business processes, gather requirements, and translate them in to technical solutions. Ensuring that technology align with business goals, optimize, processes, and facilitate communication between different teams to drive successful project outcomes. Proficient Data Entry on Various Software Platforms. (MS Word, Excel, Outlook, and Powerpoint AWS and retail link.) Time Management and Multitask. Able to adopt new technology quickly, supporting different hardware and software, analytical and technical problem solving experience. Conducted regular audits to evaluate the effectiveness of the organization processes and identify opportunities for improvement. In addition to that, auditing damaged hardware and effectively finding ways to repair and increase the amount of safety measures to prevent future damaged hardware. Advising security recommendations, technical needs of users and providing guidance on how to resolve issues or use software/hardware effectively. Providing recommendations on best practices for using technology and software to optimize productivity and efficiency. Assessing the needs of users with different levels of technical knowledge and providing guidance and training on how to use software and hardware effectively.
References
- Judge Joseph Wood, Secretary of the Department of Transformation and Shared Services, 479-879-1785, joseph@arkansasgop.org
- Lindsi Huffaker, HR Director, (479) 790-6176, lindsihuffaker@yahoo.com
- Tony Terrell, Theater Teacher of Har-ber High, (479) 799-8575, tterrell@sdale.org
- Paul Griep, Principle of Har-ber High, (479) 750-8777, pgriep@sdale.org
References
- Judge Joseph Wood, Secretary of the Department of Transformation and Shared Services, 479-879-1785, joseph@arkansasgop.org
- Lindsi Huffaker, HR Director, (479) 790-6176, lindsihuffaker@yahoo.com
- Paul Griep, Principle of Har-ber High, (479) 750-8777, pgriep@sdale.org