Deondrea Cooper
Muskegon,MI
Overview
10
10
years of professional experience
Work History
Customer Service Manager (CSM)
Teladoc Health
12.2025 - Current
- Provides exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
- Manages a high volume of incoming calls, emails, and chats from remote customers, consistently meeting or exceeding performance metrics
- Demonstrates strong problem-solving skills by effectively troubleshooting technical issues for remote customers and providing accurate solutions
- Maintains detailed records of customer interactions and transactions using CRM software, ensuring accurate documentation for future reference
General Manager
GPM Investments, LLC
Muskegon, MI
04.2024 - 12.2025
Technology Support/Inbound Sales Supervisor
Comcast Cable and Xfinity Internet
07.2023 - 06.2024
- Managed a high volume of incoming calls, consistently meeting or exceeding call handling targets
- Utilized CRM system to accurately document customer interactions and ensure follow-up actions were completed
- Assisted customers in troubleshooting product issues over the phone or via email/chat support channels
Restaurant General Manager
Aby Groups Popeyes
Muskegon, MI
01.2023 - 12.2023
- Improved employee retention rates through the implementation of recognition programs such as Employee of the Month
- Instituted cross-training programs to enhance staff versatility and ensure smooth operations during peak hours
- Conducted regular performance evaluations for employees, identifying areas for improvement and providing constructive feedback
- Created and implemented comprehensive training programs for front-of-house and back-of-house staff to enhance their skills and improve overall performance
- Established strong relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of inventory
- Maintained high standards of cleanliness, safety, and sanitation throughout the restaurant premises in compliance with health regulations
Operations Manager/Assistant Manager
Hampton Inn & Suites by Hilton / Home2 by Hilton
Muskegon, MI
07.2022 - 01.2023
- Oversaw all aspects of hotel operations, including front desk, housekeeping, food and beverage, sales and marketing, and maintenance
- Established strong relationships with vendors and negotiated favorable contracts for supplies and services
- Created effective marketing campaigns targeting specific customer segments, leading to a 40% increase in bookings from those segments
- Developed standard operating procedures (SOPs) for each department to improve efficiency and consistency in service delivery
- Monitored online reviews and responded promptly to guest feedback, addressing any concerns or issues raised by guests
- Managed the recruitment process for key positions within the hotel, directing a qualified workforce was maintained at all times
Production Supervisor
ADAC AUTOMOTIVE
Muskegon, MI
11.2021 - 07.2022
Behavioral Management Specialist
Muskegon Public Schools
Muskegon, MI
07.2021 - 11.2021
- Assisting Students
- Communication With Parents/Staff
- Behavioral
- IEP
- Completing Learning Plans
- Completing IEP Reports
- Completing And Logging Behavioral Reports
- Parent Meetings
- Administrative Support
Inventory Manager
EchoPark Automotive
New Braunfels, TX
09.2020 - 07.2021
- Inventory Control
- Inspecting New Vehicles
- Photographing Vehicles
- Publishing Details, Photos, And More Information On Company And Vendor Websites
Human Resources Manager
American Red Cross
Muskegon, MI
12.2019 - 09.2020
- Interviewing Process
- Hiring/Terminations
- Assigning Staff Access To Daily Systems
- Assigning Keys/Key Cards
- Creating Employee Identification RFID Access Badges
- Bookkeeping
- Community Outreach
- Weekly Team Meetings
- Assigning Company Equipment
Corrections Officer
State of Michigan
01.2019 - 12.2019
Fast Track General Manager
Dollar General
Muskegon, MI
07.2018 - 01.2019
- Inventory Control/Management
- Managed Roughly 15 Associates Per Shift
- Timekeeping
- Interviewing
- Scheduling
- Key Holder
- Assigning Cashiers Proper Log Ins… (Registers, Computers, PDT, DGME)
- Hosting Staff Meetings
- Disciplinary
- Increased Sales
Customer Service Representative (Remote)
Discovery Benefits
07.2018 - 01.2019
- Technical Support
- Call Center Agent
- Medical Records
- Confidentiality
- Tax Records
- VPN Usage
- Secure Remote Desktop Access
Area Property Manager
R&K Property Management
Muskegon, MI
04.2017 - 06.2018
Customer Service Supervisor
Kmart 3351 Sears Holding LLC
Muskegon, MI
07.2016 - 04.2017
- Safety/Security
- Training
- Freight
- Hosting Department Meetings
- Coaching
- Assigning Staff Assignments
- Key Holder
Timeline
Customer Service Manager (CSM)
Teladoc Health
12.2025 - Current
General Manager
GPM Investments, LLC
04.2024 - 12.2025
Technology Support/Inbound Sales Supervisor
Comcast Cable and Xfinity Internet
07.2023 - 06.2024
Restaurant General Manager
Aby Groups Popeyes
01.2023 - 12.2023
Operations Manager/Assistant Manager
Hampton Inn & Suites by Hilton / Home2 by Hilton
07.2022 - 01.2023
Production Supervisor
ADAC AUTOMOTIVE
11.2021 - 07.2022
Behavioral Management Specialist
Muskegon Public Schools
07.2021 - 11.2021
Inventory Manager
EchoPark Automotive
09.2020 - 07.2021
Human Resources Manager
American Red Cross
12.2019 - 09.2020
Corrections Officer
State of Michigan
01.2019 - 12.2019
Fast Track General Manager
Dollar General
07.2018 - 01.2019
Customer Service Representative (Remote)
Discovery Benefits
07.2018 - 01.2019
Area Property Manager
R&K Property Management
04.2017 - 06.2018
Customer Service Supervisor
Kmart 3351 Sears Holding LLC
07.2016 - 04.2017