Deondria Means
Dallas,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Patient Service Manager
Envision Imaging
Bedford, TX
11.2022 - Current
- Adhered to HIPAA regulations when handling confidential patient information.
- Assist patients with completing paperwork and understanding medical terminology
- Provided guidance on billing processes and payment options for patients.
- Conducted regular audits to ensure accuracy in medical records maintenance.
- Managed daily operations of the patient services department including scheduling appointments, assigning tasks, and ensuring compliance with regulations.
- Input patient data into the electronic medical record system accurately and efficiently
- Performed administrative duties such as filing, faxing, photocopying.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Head Chef/ Brand Owner
Chantell's Catering
Chicago, IL
05.2019 - Current
- Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Ordered food supplies from vendors to maintain adequate stock levels.
- Monitored food production to guarantee quality standards were met.
- Established portion control guidelines to reduce waste and maximize profits.
- Inspected ingredients and equipment to ensure they meet quality standards.
- Ensured compliance with health department regulations regarding hygiene and sanitation practices.
- Supervised the preparation of meals according to customer orders in a timely manner.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Coordinated with suppliers to negotiate favorable prices on bulk purchases of food items.
Lead Front Desk Receptionist
America's Best Contacts & Eyeglasses
Schererville, IN
05.2021 - 12.2022
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Maintained and tracked office supplies to ensure that the store was always stocked
- Scheduled appointments and booked meetings for internal events
- Handled cash and credit card payments with accuracy.
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Scheduled appointments for clients, customers, and other visitors.
Education
Bachelor of Science in Professional Studies -
Robert Morris University
04.2019
Skills
- Patient Relations
- Office Management
- Quality Assessment
- Payment Collection
- Insurance Verification
- Strong Leadership
- Effective Problem Solving
- Effective Written and Verbal Communication
- Team Management
- Microsoft Office Software Proficiency
- Salesforce Proficiency
- Calm Under Pressure
- Attention to Detail
- Social Perceptiveness
References
References available upon request.
Timeline
Patient Service Manager
Envision Imaging
11.2022 - Current
Lead Front Desk Receptionist
America's Best Contacts & Eyeglasses
05.2021 - 12.2022
Head Chef/ Brand Owner
Chantell's Catering
05.2019 - Current
Bachelor of Science in Professional Studies -
Robert Morris University